Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois.
LakeComm is seeking lateral, full-time Public Safety Telecommunicators to join our high-performing communications center and team. The position will require 12-hour shifts, including evenings, weekends, holidays, and overtime.
If you are an experienced dispatcher looking for a professional environment that values skill, teamwork, and service to the community, we encourage you to apply.
Be the voice that makes a difference when it matters the most.
RequirementsUnder the direction of a Shift Supervisor, Public Safety Telecommunicators perform critical emergency communications functions, including:
- Receiving and processing emergency and non-emergency calls for service
- Dispatching police, fire, and EMS units via radio and computer-aided dispatch (CAD) systems
- Managing multiple high-priority tasks in a fast-paced environment
- Operating complex communications and information systems with accuracy and professionalism
- Maintain strict confidentiality of sensitive, protected, and law-enforcement-related information.
To be considered a lateral candidate, applicants must:
- Have at least one (1) year of recent experience in good standing as a Public Safety Telecommunicator
- Demonstrate proficiency in emergency call processing and radio dispatch operations
- Certifications in LEADS, Priority Dispatch are preferred
Minimum Qualifications:
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver's license
- Ability to work all assigned shifts, including weekends, holidays, and overtime
Required Certifications (within 6 months of hire):
- Law Enforcement Agencies Data System (LEADS) Certification
- APCO Public Safety Telecommunicator (PST) I Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Emergency Fire Dispatch (EFD) Certification
- Emergency Medical Dispatch (EMD) Certification
- State of Illinois Emergency Medical Dispatch License
Application Process:
- Application Review
- Panel Interview (by invitation)
- On-site shadow (by invitation)
- Pre-employment background investigation and drug screening
Salary & Benefits:
- Starting pay range: $72,793.27-$107,548.81, depending on qualifications
- Full pay range: $72,793.27-$111,850.76
- Non-exempt (FLSA overtime eligible)
- Paid vacation & personal time
- Sick leave accrual
- Medical (PPO & HMO), dental, and vision Insurance (effective day one!)
- IMRF Pension
- Life Insurance
- 457(b) deferred compensation plan
- AFLAC supplemental coverage options
- Career growth and advancement opportunities
- Employee assistance programs, critical incident stress resources, peer to peer support, & an on-site wellness room for staff
Continue your meaningful career in public safety—apply today to join the LakeComm team!
LakeComm 9-1-1 is an Equal Opportunity Employer.
Skills Required
- At least one (1) year of recent experience in good standing as a Public Safety Telecommunicator
- Demonstrated proficiency in emergency call processing and radio dispatch operations
- Certifications in LEADS and Priority Dispatch
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver’s license
- Ability to work all assigned shifts, including weekends, holidays, and overtime (12-hour shifts)
- Operate complex communications and information systems (CAD and radio) with accuracy and professionalism
- Maintain strict confidentiality of sensitive and law-enforcement-related information
- Pre-employment background investigation and drug screening
- Law Enforcement Agencies Data System (LEADS) Certification (within 6 months of hire)
- APCO Public Safety Telecommunicator (PST) I Certification (within 6 months of hire)
- Cardiopulmonary Resuscitation (CPR) Certification (within 6 months of hire)
- Emergency Fire Dispatch (EFD) Certification (within 6 months of hire)
- Emergency Medical Dispatch (EMD) Certification (within 6 months of hire)
- State of Illinois Emergency Medical Dispatch License (within 6 months of hire)
What We Do
LakeComm is a consolidated Public Safety Answering Point (PSAP) and emergency dispatch agency serving Lake County, Illinois. It provides 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies, operating under an intergovernmental agreement involving more than 30 municipalities, fire protection districts, Lake County, and other public-safety service providers. The organization emerged from over a decade of regional 9-1-1 consolidation planning, collaboration, and investment.
