Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois.
LakeComm is seeking entry-level, full-time Public Safety Telecommunicators to join our high-performing communications center and team. The position will require 12-hour shifts, including evenings, weekends, holidays, and overtime.
No experience required! We provide comprehensive training to prepare you for success.
Be the voice that makes a difference when it matters the most.
RequirementsUnder the direction of a Shift Supervisor, Public Safety Telecommunicators perform critical emergency communications functions, including:
- Receiving and processing emergency and non-emergency calls for service
- Dispatching police, fire, and EMS units via radio and computer-aided dispatch (CAD) systems
- Managing multiple high-priority tasks in a fast-paced environment
- Operating complex communications and information systems with accuracy and professionalism
- Maintain strict confidentiality of sensitive, protected, and law-enforcement-related information.
Minimum Qualifications:
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver's license
- Ability to work all assigned shifts, including weekends, holidays, and overtime
- Prior experience in a call center, public safety, or customer service experience preferred
Required Certifications (within 6 months of hire):
- Law Enforcement Agencies Data System (LEADS) Certification
- APCO Public Safety Telecommunicator (PST) I Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Emergency Fire Dispatch (EFD) Certification
- Emergency Medical Dispatch (EMD) Certification
- State of Illinois Emergency Medical Dispatch License
Application Process:
- Application Review
- GovWorx CommsCoach HIRE 911 online assessment
- One-Way Video Interview
- Panel Interview (by invitation)
- On-site shadow (by invitation)
- Pre-employment background investigation and drug screening
Selected candidates will receive an email invitation to complete the required online assessment—please monitor your inbox for GovWorx CommsCoach HIRE.
Supplemental InformationSalary & Benefits:
- Starting pay rate: $69,993.53 annually ($33.65 per hour)
- Non-exempt (FLSA overtime eligible)
- Paid vacation & personal time
- Sick leave accrual
- Medical (PPO & HMO), dental, and vision Insurance (effective day one!)
- IMRF Pension
- Life Insurance
- 457(b) deferred compensation plan
- AFLAC supplemental coverage options
- Career growth and advancement opportunities
- Employee assistance programs, critical incident stress resources, peer to peer support, & an on-site wellness room for staff
Start a meaningful career in public safety—apply today to join the LakeComm team!
LakeComm 9-1-1 is an Equal Opportunity Employer.
Skills Required
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver's license
- Ability to work assigned 12-hour shifts, including evenings, weekends, holidays, and overtime
- Prior experience in a call center, public safety, or customer service
- Ability to operate complex communications and information systems (CAD, radio) with accuracy and professionalism
- Maintain strict confidentiality of sensitive and law-enforcement-related information
- Law Enforcement Agencies Data System (LEADS) Certification (within 6 months of hire)
- APCO Public Safety Telecommunicator (PST) I Certification (within 6 months of hire)
- Cardiopulmonary Resuscitation (CPR) Certification (within 6 months of hire)
- Emergency Fire Dispatch (EFD) Certification (within 6 months of hire)
- Emergency Medical Dispatch (EMD) Certification (within 6 months of hire)
- State of Illinois Emergency Medical Dispatch License (within 6 months of hire)
- Successful completion of pre-employment background investigation and drug screening
What We Do
LakeComm is a consolidated Public Safety Answering Point (PSAP) and emergency dispatch agency serving Lake County, Illinois. It provides 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies, operating under an intergovernmental agreement involving more than 30 municipalities, fire protection districts, Lake County, and other public-safety service providers. The organization emerged from over a decade of regional 9-1-1 consolidation planning, collaboration, and investment.
