PUBLIC SAFETY LEAD OFFICER

The pay range for the Part-Time Public Safety Lead Officer: $22.17 to $27.15 per hour

SUMMARY

The Lead Officer is responsible for the safety and security of all staff and guests of both San Diego Theatres’ venues during events and non-performance event days. Under the supervision of the Manager, the Lead Officer will direct and oversee the performance of staff to provide for the safety and security of guests, employees, property and the facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a positive attitude and an open mind.  Strive to create an atmosphere of cooperation, engagement, and respect.
• Continuously develop personal proficiency in SDT corporate and departmental policies and procedures, effectively communicate their practice and application and advise Public Safety Manager of conflicts or inappropriate actions.
• Directly supervise Public Safety staff during event and non-event shifts.
• Actively research ways to prevent unsafe situations from occurring or re-occurring, and conduct visual inspections during patrols of both facilities.
• Make necessary scheduling changes for Public Safety to ensure shifts are staffed appropriately.
• Secure replacements and/or provides temporary coverage as needed for absences, breaks, and/or changes in staffing needs.
• Provide written incident reports to the Public Safety Manager relative to guest/employee injuries or illnesses.
• Ensure staff maintains proper care of uniforms, equipment and supplies.
• Supervise Contract Security and EMT to assure the highest services to the SDT guests and employees.
• Coordinate with Front of House Managers to address guest complaints with problem resolution.
• Provide 15 minute and 30 minute breaks for staff throughout their shifts.
• Recommend disciplinary actions to Manager.
• Maintains records of all staff sign-in sheets, timesheets and log sheets and report findings to the Public Safety Manager.
• Complete other duties as assigned by Manager.

SUPERVISORY RESPONSIBILITIES

Supervises Public Safety Representatives and Guest Relations Officer.

QUALIFICATIONS

• Must be able to de-escalate incidents diplomatically and tactfully and resolve difficult and sensitive situations.
• Interpersonal skills are needed to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees and co-workers.
• Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication. 
• Ability to speak effectively before groups of customers or employees of organization.
• Availability to work day, evening or shifts including weekends and holidays.
• Ability to read and interpret documents such as safety rules, operating a nd maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Computer literate with working knowledge spreadsheet and word processing programs.

EDUCATION and/or EXPERIENCE

Minimum of a High School Diploma. Three years related experience and/or training, or equivalent combination of education and experience. Previous Safety and Security experience in a public assembly facility is desirable.

LANGUAGE SKILLS

Excellent communication skills required.  Ability to effectively present information and respond to questions in formal and informal meetings.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral or schedule form.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to talk and hear
• Ability to climb steps repeatedly
• Ability to descend/ascend ramps and inclines/declines
• Ability to stand for long periods of time.
• Ability to bend, stretch, reach and kneel without restriction.
• Ability to hold 25lbs.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent exposure to fumes or airborne particles. 
• Office environment is generally quiet.
• Moderate to loud noise level during certain events. Ear/hearing protection will be provided if necessary.
• Frequently exposed to outside weather conditions.

IN-HOUSE TRAINING REQUIREMENTS

AED/CPR, First Aid, Emergency Preparedness Training, Fire Extinguisher Training, New Employee Orientation.