Public Safety Communication Officer

Position Type:

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Closing date:

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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

About MEDACOM Atlantic:

We are currently seeking Communication Officers for our Charlottetown base. Medacom Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. Medacom Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. We operate fast-paced communications, community support services, and 911 emergency medical care on Prince Edward Island.

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medacom Atlantic provides a 10-week paid training program that instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. If you are successful throughout our recruitment process, you must be capable of achieving your Emergency Medical Dispatching license with Priority Dispatch.

Working Conditions:

• Unionized environment
• As Medacom Atlantic is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays
• Must be able to work 10–12 hour shifts
• Dress code: Uniform
  • uniforms are provided

Requirements:

• Highschool Diploma (or equivalent)
• Additional education in Communications is an asset
• Work experience in a similar environment is an asset. For example:
  • Emergency medical training or work experience
  • Medical support/administration
  • Technology
  • Communications and/or Customer Service
• Excellent English language
• Excellent computer proficiency
• Successful candidates must provide the following, issued within the last 60 days, before starting the EMD course.
  • Valid CPR Level C certification
  • Criminal Record Check
  • Standard Employment Hearing Assessment

• Successfully complete aptitude test (Criti-call)
• Successfully complete internal training (10 weeks) including:
  • Orientation
  • Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employees are responsible for maintaining certification every 2 years.
  • Classroom & OJT program
  • English Language Testing

• Bilingualism is an asset  

Day-to-Day Responsibilities:

• Reports directly to the Operations Manager
• Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)
• Delivering emergency service dispatching
• Delivering high-quality customer service for all customers/patients
• Monitoring and coordinating the movement of Island EMS resources
• Booking and coordinating non-emergency ambulance transfers
• Maintain daily reporting
• Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
• Building and maintaining strong relationships with the internal Shift Captains & Teams
• Report on internal and external service inquiries (through reporting)
• Collaborate with team members
• Information sharing

Skills and Attributes:

• Fluent in English with excellent listening and oral communication skills
• Ability to thrive in a fast-paced work environment
• Multi-tasking
• Calm in high-stress work environments
• Active listening
• Excellent computer proficiency
• Attention to detail
• Documentation abilities
• Critical thinking/decision making
• Confidence in decision making
• Organized
• Possess a confident and strong telephone presence

Interpersonal Requirements:

• Strong desire to help others through public service
• Energetic
• Confidence
• In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
• Collaborative

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
 

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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.