Public Protection Management, Operations, and Change Consultant

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.

This Posting Is Represented In Both French And English - The National Language Of Most Clients OCONUS. See www.ProSidian.com for French and English Postings | Cet Affichage Est Représenté En Français Et En Anglais. See www.ProSidian.com for French and English Postings | Cet affichage est représenté en français et en anglais - la langue nationale de la plupart des clients oconus. Voir www.ProSidian.com pour les annonces françaises et anglaises

Job Description

ProSidian seeks Public Protection Management, Operations, and Change Consultant to helping clients solve complex challenges and supporting them through critical transformations while addressing Public Protection, Criminal Justice and Rule of Law Related Training and Consulting initiatives worldwide. As a member of our Human Capital (Talent Management) Practice, you will deliver change management, organization design and governance, culture and technology adoption solutions that enable the success of transformation goals for industry leading clients across Private Companies, Fortune 1,000 Enterprises, and Gov. Agencies of all sizes. You will work for an organization committed to your professional development and personal success as well as a winning culture that supports our employees’ development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration and personal well-being.

ProSidian Seeks Prosci Certified Public Protection Management, Operations, and Change Consultant s to serve various roles including but not limited to roles as Change Leaders, Project Managers, Change Management Practitioners, Continuous Improvement Specialists, IT Professionals, Human Resource Business Partners, Organizational Development Professionals, And Project Team Members. Many times these individuals can be former HR Consultants, Communication Specialists, and Organizational Design (OD) Consultants; part of the Project Management Office, or a separate strategy or transformation staff. The ideal candidate will have prior experience with People Development and experience with professional law enforcement both domestically and internationally or Criminal Justice training and operations.

The Public Protection Management, Operations, and Change Consultant will use data-driven solutions to address the human factors related to and affecting an organization’s availability to reach its strategic objectives. The Public Protection Management, Operations, and Change Consultant will support training and consulting requests from both Gov. and Non-Gov. clients throughout the world who are challenged with improving security, Public Protection, Criminal Justice and Rule of Law for their constituents. The Public Protection Management, Operations, and Change Consultant will deliver change management, organization design and governance, culture and technology adoption solutions that enable the success of transformation goals and objectives.

Key tools, techniques, and skills shall include the development and deployment of SERVQUAL – (SQ) Service Quality related initiatives; Business Process; Risk Management; Program/Project Management; Governance, Risk, And Compliance; IT Effectiveness; Human Capital; Training and Talent Management; Strategic Resourcing, Job Task Analysis (JTA); And Organizational Change Management (OCM) Solutions addressing Public Protection, Criminal Justice and Rule of Law Related Training and Consulting initiatives worldwide. Job task analysis is a widely used and internationally recognized tool for validating job content, training effectiveness, and assessing employee performance. Organizational change management (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. IT effectiveness focusses on how technology can be best utilized to help business perform their mission through practical yet technology effective solutions.

The Public Protection Management, Operations, and Change Consultant shall work as part of a collaborative engagement team focused on developing and deploying efficient and effective means to analyze and study police performance with specific-activity based results in order to apply an understanding of their personnel and skill requirements to better accomplish their mission into recruitment, transfers, performance management, motivation, and discipline systems. Work shall aid in reviewing, revising and updating valid job content, employment requirements and core tasks for Public Protection Agency police officers (and staff personnel), determine best stratification methods to sample police population to maximize results, analyze data, and develop final project results.

The Public Protection Management, Operations, and Change Consultant shall perform with collaborated effort of established working groups formed to facilitate various client engagements and task orders where the end state typically includes helping the Public Protection Agency apply an understanding of its personnel and skill requirements to accomplish their mission into recruitment, transfers, performance management, motivation, and discipline systems. This includes but not limited to communicating responsibilities, stratifying mission aligned duties, identifying and analyzing tasks performed, developing the basis of task(s), specifying basic issues related to developing effective training, and laying a foundation for process improvement.

In a phased approach, each member of The ProSidian Engagement Team shall perform with collaborated effort of established working groups formed to facilitate client engagements CONUS/OCONUS. The working groups of each client engagement shall integrate with officials of it respective Public Protection Agencies, Departments, Gov. Representatives, and/or Human Resources division. Other work streams include but are not limited to providing Organizational Change Management (OCM) Program Management Advisory Services to cover requirements that can advise and assist with implementing change in a collaborative manner through ProSidian Engagement Teams of International Consultants constructed for the successful delivery of Performance Work Statements (PWS) with best in class solution providers fluent in both English and native dialects (French, Spanish, Dutch, Arabic, etc.).

GENERAL POSITION RESPONSIBILITIES:

- Apply The Prosci ADKAR Model, SERVQUAL – (SQ) Service Quality, Job Task Analysis (JTA); and/or Organizational Change Management (OCM) Models, Tools, and Frameworks to support improved client future-state organizational design and alignment.

- Collect information to accurately evaluate most personnel management actions, including but not limited to recruitment and hiring selection, training requirements, compensation, performance management and evaluation, appointments, transfers, motivation, discipline actions, and equipment needs.

- Collect Inventory/Needs Analysis and manage the planning, collection, and consolidation of data needed to develop an effective Job Task Analysis (JTA) Surveys.

- Compile, analyze, and segregate data collected focusing on criticalness and frequency of occurrence of all tasks comprising specific jobs

- Design Job Task Analysis (JTA) Survey questions to capture the variety of job duties and responsibilities of police officers; how often the police officers perform the variety of the tasks that they do; and how critical the tasks that they do are to the performance of their job description.

- Develop, present, and deliver comprehensive reports (Determinations and Findings) to top-level leadership about the analysis performed and how the information can improve human resource processes within the Public Protection service once integrated into the recruitment, transfers, performance management, and motivation discipline systems.

- Meet with the top-level leaders to layout the implementation and communication plans and anticipated schedule of conducting client work and assessments.

- Prepare desktop reviews Public Protection Agency Clients Organizational structure, human resource processes and current job classifications of all positions

- Provide input and support work streams to establish frameworks to facilitate and manage involvement of members of Public Protection Agency as observers and/or active participants to empower them to implement the findings and update client deliverables in the future.

- Provide input and support work streams to support and develop basic Awareness Training to be distributed and presented to Public Protection Agency Leadership Personnel including but not limited to information to help apply an understanding of personnel and skill requirements to accomplish mission into recruitment, transfers, performance management, motivation, and discipline systems.

- Provide staffing analysis of various roles and divisions of the Public Protection Agency Clients

- Provide technical and analytical guidance to project team and recommends and takes action to direct the analysis and solutions of problems.

Qualifications

ADDITIONAL POSITION RESPONSIBILITIES:
- Build and execute change management strategies, create awareness within the project leadership of the importance of their roles as change advocates.
- Create competency models and career paths to aid in the selection and development of employees
- Define activities to support change and transition initiatives
- Define and execute communication strategies to effectively share information with project stakeholders throughout the project life-cycle.
- Develop/deploy user adoption/training programs to support change related project implementations.
- Draft job descriptions and profiles that are legally defensible and that may include job responsibilities and tasks, accountabilities, and competency definitions and matrices
- Identify the impact of the change on affected parties during each phase of the project, and create/execute detailed action plans to address the human side of change.
- Manage and implement core OCM activities (change strategy & planning, stakeholder engagement, change impact, organizational readiness, communications and training)
- Present Organization Transformation Change Management knowledge with proficiency and credibility.
- Translate complex ideas or results into easy-to-understand, actionable statements and conclusions.
- Work to improves customer performance by effectively aligning solutions with each organization’s unique strategic direction.
IMPORTANT POSITION QUALIFICATION REQUIREMENTS:
- Ability to contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
- Ability to convey a strong presence and professional image, and handle complex problems and/or difficult client interactions tactfully and with confidence.
- Ability to identify and articulate solution strategies and work across business units to execute against those strategies.
- Demonstrated business acumen and understanding of organizational issues and challenges.
- Experience analyzing the organizational impacts on stakeholders affected by the implementation of new technology, products, processes, or business environments.
- Experience measuring the effectiveness of change management activities, such as through surveys and interviews.
- Experience with The Prosci ADKAR Model, SERVQUAL – (SQ) Service Quality, Job Task Analysis (JTA); And Organizational Change Management (OCM) or other certified OCM Models, tools, and frameworks
- Management consulting experience with a focus on leading an organization through change associated with transformation projects/initiatives.
PROFESSIONAL PROFILE REQUIREMENTS:
- Ability to interact effectively with different management levels from management to “C” level executives.
- Ability to travel 75-80% of the time (Monday – Thursday/Friday)
- Ability to work with geographically dispersed teams.
- Can mentor or lead junior team members on a project.
- Exhibit effective oral and written communication, leadership, project management, and teamwork skill.
- Have ability to manage time and multiple commitments/projects simultaneously.
- Prior work or project experience with the U.S. Gov. or Public Protection Agencies (INL | ICITAP | USDAID | Millennium Challenge | State Department) a Plus
- Self-motivated with strong analytical and communication skills.
MANDATORY QUALIFICATIONS:
- 3-7 years working experience with at least 1-2 years of experience related to successful delivery of change management.
- Ability to adjust to change, work pressures, or difficult situations without undue stress;
- Ability to assign, review, and supervise the work of others;
- Ability to work independently and manage multiple assignments
- Bachelor’s degree in business, change management, learning, communications, organization behavior, organization development, criminal justice, or similar fields.
- Background in individual and/or organizational psychology would be a plus.
- Capacity to "see the job through."
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Experience identifying and assessing policy issues and impact of program changes.
- Experience in other related areas such as HR & Talent Mgmt., Learning & Collaboration, Organization Effectiveness (e.g. Organization Design, Culture Transformation, Leadership Effectiveness, etc.).
- Experience working with U.S. Gov. or Public Protection Agencies (INL | ICITAP | USDAID | Millennium Challenge | State Department)
- Minimum 1-2 years project and team management experience.
- Minimum of four (4) years of Addressing Public Protection, Criminal Justice and Rule of Law initiatives.
- Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
- Proficiency with Microsoft Office applications--Outlook, Word, Excel, PowerPoint
- Specialized experience relative to a Federal GS-15 position.
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)
- Strong problem solving skills with the ability to exercise mature judgement
- Willingness to consider new ideas or divergent points of view
- Years’ experience supersedes specific OCM, Industrial Organizational (I/O) related Bachelor’s or Master’s degree

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Benefits, 401(k) Retirement Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts, Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our growing list of benefits currently include the following:

• Competitive Compensation: Pay range begins in the competitive ranges with full Group Health Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance Contributions on a Pre-tax basis. Employee and family coverage is available with employer contribution of a fixed dollar amount to each month premiums - Medical: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. | Dental: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. | Vision: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans helps eligible employees save for your retirement. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are oftentimes Security Clearance requirements for handling sensitive information. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials
• Leverageable Experience and Thought Leadership: By collaborating with firm leadership, Engagement Team Members, as well as Fellows and collaborating partners, you'll make valuable professional connections, build a basket of marketable experiences, and contribute to Thought Leadership.
• ProSidian Employee & Contractor Referral Bonus Program: The Firm will pay up to 5k referrals employed for 90 days submitted through our Referral Program.
• Performance Incentives: Due to the nature of our engagements there are performance incentives associated with each new client we work to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis projected expenses set aside each paycheck.
• Supplemental Life/Accidental Death and Dismemberment Insurance: Get extra protection for you and eligible dependents with the option to elect supplemental life insurance. AD&D covers death or dismemberment from an accident only.
• Short/Long-Term Disability Insurance: Disability Insurance are designed to provide income protection while you recover from a disability.

ADDITIONAL INFORMATION - THE BEST WAY TO APPLY

ProSidian Consulting is an equal opportunity employer and considers qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected factor. All information kept confidential according to EEO guidelines.

• ProSidian has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
• For easy application USE OUR CAREER SITE LOCATED www.ProSidian.com/ or SEND RESUME, bios, salary expectation / rates to Careers @Prosidian.Com. Only candidates with required criteria are considered. Be Sure To USE THE JOB REFERENCE CODE in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.