The Role
Supports day-of logistics for lectures, tours, performances, workshops, and large community events at Frick Pittsburgh. Responsibilities include vendor and speaker liaison work, attendee check-in, visitor assistance, setup and cleanup, refreshments and technology preparation, rehearsals, and post-program debriefs. The role requires flexible daytime, evening, weekend, and occasional holiday availability, strong organization, problem-solving, communication, and visitor-service skills, plus physical ability to stand, walk, and move event equipment.
Summary Generated by Built In
Public Programming Associate
As a member of the Learning and Visitor Experience department, the Public Programming Associate supports the implementation of the Frick Pittsburgh’s annual slate of high-quality, engaging public programming including, but not limited to, lectures, specialty tours, performances, site wide community events, and workshops.
- This is a United Steelworkers represented position.
- Must have a commitment to fostering a workplace culture of equity and inclusion.
Reports to: Manager of Public Programming
Hours: 5-10 hours per week on average. Daytime and evening work required, including weekends and occasional holidays.
Status: This is a non-exempt, part-time, on-call position. Tuesday through Sunday, daytime and evening, as needed. Occasional Monday meetings required. Must be available to work a minimum of 4 programs per month.
Hourly Rate: $15.30/hr
Responsibilities:
(80%) Serve as a day-of support person for public programs at the Frick.
- Under the direction of the Manager of Public Programming, support program logistics immediately before, during and after a program to ensure a high-quality visitor experience.
- With approval from the Manager of Public Programming, assist the Curator of Performance Events to provide day-of support for performance programs.
- Serve as a liaison for program vendors, speakers, or performers.
- Support program or performance check-in and serve as a friendly, helpful resource for program attendees. Provide consistent, professional customer service to visitors and program attendees.
- Understand the purpose, scope, and logistics of each program or performance to appropriately direct visitors and answer questions.
- Assist with any set-up, tear down or clean up.
- Assist with the implementation of L&VE responsibilities within annual large, site wide events including Summer Fridays and Winterfest.
- Support L&VE program and performance staff in navigating last minute changes or unexpected circumstances and help find solutions to maintain the integrity of the program.
- Other duties as assigned by management.
(20%) Assist with pre-program preparation and post-program evaluation.
- Under the direction of the Manager of Public Programming, prepare materials for upcoming programs including organizing printed materials, prepping refreshments, assisting with tech set up, organizing supplies, etc.
- Under the direction of the Manager of Public Programming or the Curator of Performance Events, help facilitate pre-program rehearsals and/or tech run-throughs.
- Following a program, participate in program debrief to evaluate the success of a program, identify areas of improvement, and assess visitor feedback.
Qualifications:
- Strong organizational and time management skills
- Strong problem-solving abilities to adapt to changing situations in real time
- Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
- Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
- Strong interest in art, history and/or museum work
- Ability to address potentially challenging interactions with empathy
- Ability to operate with little direct supervision to create exceptional, visitor-centered educational experiences
- Ability to walk and stand for extended periods of time and to lift 30 lbs., stack and secure chairs, and move and carry tables with assistance
- Act 33/34 clearance
- Clearance of a criminal background check and FBI fingerprinting
The Frick Pittsburgh is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply.
For more information and to view all of our employment opportunities, please visit our website at: https://www.thefrickpittsburgh.org/employment
Skills Required
- Strong organizational and time management skills
- Strong problem-solving abilities and adaptability in changing situations
- Engaging communication, enthusiasm, flexibility, adaptability, and collaborative work style
- Professionalism, reliability, punctuality, and willingness to work a flexible schedule
- Availability for daytime, evening, weekend, and occasional holiday work
- Availability to work a minimum of four programs per month
- Strong interest in art, history, and/or museum work
- Ability to handle challenging interactions with empathy
- Ability to work with little direct supervision
- Ability to walk and stand for extended periods
- Ability to lift 30 pounds and move tables with assistance
- Act 33/34 clearance
- Clear criminal background check and FBI fingerprinting
- Commitment to fostering an equitable and inclusive workplace culture
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The Company
What We Do
The Frick Pittsburgh is a complex of museums and historical buildings located on an estate in Pittsburgh, Pennsylvania, formed around the collections of Helen Clay Frick. It features museums, historical buildings, gardens, and offers tours and exhibitions related to art and history.
