Morgan Stanley Investment Management (“MSIM”), together with its investment advisory affiliates, has more than 1,300 investment professionals around the world and $1.7 trillion in assets under management or supervision as of June 30, 2025. Morgan Stanley Investment Management strives to provide strong long-term investment performance, outstanding service and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations and individuals worldwide.
The Public Platform Solutions Specialist will support the overall Public Platform team, with a specific focus on driving the service strategy of MSIM’s public investment platform. The role will assist in coordinating needs across core stakeholders in Investment, Operations, Accounting, Trading and Technology functions, and will work closely with the Head of Public Platform as a key liaison to our core platform vendor. This individual will serve as an escalation point for issues that require specialized attention, refine escalation paths, and promote alignment across support areas within stakeholder partner groups (e.g., Technology and Operations).
DUTIES and RESPONSIBILITIES:
- Define and drive the service strategy for the public investment platform
- General support of the Public Platform team, which may include project management or strategic solutioning for Public Markets business needs
- Serve as key escalation point for service issues for the public investment platform
- Manage issues and priorities for internal stakeholders across investment teams, Trading, Operations, and Technology.
- Liaise with platform vendor to manage issues resolution, enhancement requests, development roadmaps and continuous product/platform education
- Head governance forums to promote communication and alignment across internal cross-functional support areas
- Participate in hiring and managing a team to bolster the overall support function, including platform administration (entitlements, governance, invoicing etc.)
- Manage internal user training processes and remediation of issues
- Assess existing platform issues to advise on gaps; provide insights and ideas to improve service approach based on experience and industry best practices
QUALIFICATIONS
Education and/or Experience
- Minimum eight years of work experience as a user or service provider of an investment/trading platform
- Four-year college degree
- Series 7, CFA or other certifications that demonstrate industry knowledge are beneficial but not required
Knowledge/Skills
- Experience in a client support function for portfolio analytics software and/or trading systems; specific experience with BlackRock Aladdin preferred
- Enthusiasm for improving client experience, with a penchant for problem-solving and an “owner” mindset
- Familiarity of Accounting, Middle Office Operations, and/or Trading workflows
- Demonstrated ability to prioritize issues and serve stakeholders’ needs proactively
- Prior managerial/professional leadership experience preferred (e.g. project/team lead, with or without formal managerial responsibilities)
- Detail-oriented and organized with an inherent interest in optimizing processes
- Ability to work independently and steer projects and tasks to completion
- Effective written and verbal communication skills
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $110,000 and $225,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Skills Required
- Minimum eight years of work experience as a user or service provider of an investment/trading platform
- Four-year college degree
- Experience in a client support function for portfolio analytics software and/or trading systems
- Prior managerial/professional leadership experience preferred (e.g. project/team lead)
Morgan Stanley Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Morgan Stanley and has not been reviewed or approved by Morgan Stanley.
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Parental & Family Support — Family support is extensive, with paid parental leave for all parents, adoption and fertility assistance, backup childcare, and eldercare resources. Feedback suggests these programs meaningfully enhance the overall package and help with retention.
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Healthcare Strength — Health coverage spans medical, dental, vision, mental‑health access, care navigation, and expert second opinions. Convenient primary care access and condition‑specific support reinforce the depth of healthcare coverage.
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Equity Value & Accessibility — Equity compensation and stock ownership are positioned as core motivators that encourage commitment and retention. Feedback suggests education and support are provided to help participants manage equity and related financial benefits.
Morgan Stanley Insights
What We Do
Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. For over 85 years, the firm’s reputation for using innovative thinking to solve complex problems has been well earned and rarely matched. A consistent industry leader throughout decades of dramatic change in modern finance, Morgan Stanley will continue to break new ground in advising, serving and providing new opportunities for its clients. Morgan Stanley is committed to maintaining the first-class service and high standard of excellence that have always defined the firm. At its foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide its more than 60,000 employees in 1,200 offices across 41 countries.
