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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Public Affairs External Engagement Manager
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa £75,850
Location: London – Exchange Tower
Reporting to: Director of Communications
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do.
https://www.linkedin.com/groups/13198032/
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The Financial Ombudsman Service is undergoing its most significant transformation in 25 years, working in partnership with the Financial Conduct Authority and Government to review our service and the wider redress framework.
As part of this bold programme to enhance customer outcomes and build trust in financial services, we are recruiting for two pivotal roles: Senior Public Affairs Manager and Senior External Engagement Manager. Both positions sit within our Communications and Engagement directorate and will play a central role in shaping and delivering our engagement strategy during this period of major change.
The Senior Public Affairs Manager will lead our strategic public affairs activity, focusing on engagement with regulators, Government, and Parliament, and working closely with our reforms team to build influence and support for our service and future reforms. The Senior External Engagement Manager will drive our stakeholder engagement strategy across consumer groups and the financial sector, collaborating with reforms and external communications colleagues to increase understanding and secure support for our strategy and reforms
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:Minimum Criteria
- Experience in a senior public affairs role within a public body or regulatory organisation, including direct engagement with Government, Parliament, or regulators.
- Demonstrable track record of developing and delivering public affairs strategies that align with organisational priorities.
- Proven ability to represent an organisation to senior external stakeholders (e.g. ministers, MPs, regulatory leaders)
- Proven experience leading cross-functional teams to deliver strategic outcomes in a changing environment, with a focus on public engagement, reform, and continuous improvement.
We would also like you to have the following skills:
- Ability to remain composed and resilient under pressure
- Inquisitive and logical thinker, confident in understanding stakeholder needs and providing accurate advice
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values- Wellbeing: [Health plan, gym memberships, mental health support]
- Growth: We invest in your future with [courses, mentorship, promotions]
- Culture: Diverse. Inclusive. Collaborative. Fun.
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
To apply, please upload a current CV and a supporting statement no longer than 500 words, this would need to detail how your experience meets the minimum criteria for the role and anything you would like to showcase!
Applications need to be submitted by 23:59 on Monday 24th November 2025
Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We welcome applications from internal employees; to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.
Good luck with your application.
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
