We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.
Now’s your chance to join the best team in Brooklyn!
Part Time Tech Assistant
Overview
Assist in the proactive mission of promoting effective use of technology throughout the organization. Responsible for implementing customer service standards of user centered technology support with courteous, responsive and accurate support to technology problems and issues. This position is part of a fast-paced, team structured organization.
The hours for this position is up to 19 hours a week and the hourly rate is $17 an hour.
Responsibilities
- Troubleshoots basic technology problems, referring more complex problems that cannot be resolved to the Technology Resource Specialist (TRS)
- Provide basic guidance to users on the use of library software and hardware.
- Assists staff with the facilitation of in-person and virtual programs
- Assists TRS with major initiatives and projects
- Responsible for providing customer service
Qualifications
To perform the job successfully, an individual should demonstrate the following competencies:
- Experience and/or Knowledge of various Microsoft Office Applications such as Excel and Word
- Familiarity with Zoom and/or other video conference platforms
- Excellent communication skills verbal and written
- Strong problem-solving skills
- Excellent organizational skills and the ability to multi-task
- Can work as part of a team
We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.
Brooklyn Public Library is an equal opportunity employer.
Skills Required
- Experience and/or knowledge of Microsoft Office applications such as Excel and Word
- Familiarity with Zoom and/or other video conference platforms
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Excellent organizational skills and ability to multi-task
- Ability to work as part of a team
- Provide customer service and assist with facilitation of in-person and virtual programs
What We Do
Brooklyn Public Library is one of the nation's largest library systems and among New York City's most democratic institutions, dedicated to providing excellent customer service, developing fruitful partnerships, and implementing programs.
