Client Engagement Specialist

Posted 3 Days Ago
Be an Early Applicant
Westerville, OH, USA
In-Office
Entry level
Events • Fitness • Music • Professional Services
The Role
The Lead Booker promptly contacts new leads, explains promotions, answers questions, builds rapport, overcomes hesitation, and books clients into dance classes. The role also requires maintaining detailed records in lead management contact cards and Mindbody profiles while creating a warm, supportive first impression.
Summary Generated by Built In
💖 About DivaDance

At DivaDance, we’re not just teaching choreography to adults, we’re building confidence, creating community, and giving adults a space to feel bold, supported, and unapologetically themselves.

At DivaDance Columbus, everything we do is rooted in joy, connection, and growth… and we’re looking for someone who’s ready to bring that vibe to life every single day.

Lead Booker (a.k.a. The Hype Queen Behind the Scenes)

Are you the friend who always makes the plans, convinces everyone to say “yes,” and somehow turns strangers into besties in 5 minutes? Then keep reading…

We’re looking for a Lead Booker who can bring the energy, build real connections, and help new clients take that exciting (and sometimes nerve-wracking) first step into class.

This role is all about being the first impression of our brand; warm, welcoming, and just the right amount of persuasive.

💖 What You’ll Do:
  • Reach out to every new lead within 1 business day (because excitement shouldn’t have to wait)
  • Chat with potential clients about our current promos (hello, Two Week Trial 👀)
  • Turn “I’m thinking about it…” into “I’m booked!”
  • Answer questions, calm nerves, and make people feel so comfortable saying yes
  • Build genuine rapport. This is not a script, it’s a conversation
  • Keep things organized by logging detailed notes in:
    • Lead Management contact cards (for leadership visibility)
    • Mindbody profiles (so the team can continue the magic)
✨ You’re Perfect For This If You:
  • Love talking to people and making connections instantly
  • Have a natural sales instinct (but in a fun, not pushy way)
  • Are organized and detail-oriented (you don’t forget the little things)
  • Can match energy and read people quickly
  • Thrive on helping others feel confident and excited
  • Are motivated by turning opportunities into wins
💃 Why You’ll Love It:
  • You get to be the reason someone tries something new
  • You’re part of building a community, not just filling a class
  • Every “yes” you get = someone gaining confidence, friends, and joy
👀 The Good Stuff:
  • DivaDance Membership Discount — Keep dancing without breaking the bank
  • Commission on Sales — Get rewarded for turning leads into new dancers
  • Discounts on Workshops & Performance Programs — More ways to dance, perform, and get involved
  • Fun, High-Energy Work Environment — Work with a team that genuinely loves what we do
  • Growth Opportunities — Opportunity to take on more responsibility as you grow with the studio
  • Flexible Part-Time Schedule — Great for someone looking for a fun side gig with flexibility


Our Values, Your Guide

DivaDance is committed to inspiring confidence and building community, our brand values that drive every decision we make. At DivaDance Columbus, we also lead with the values of Growth, Safety, Support, and Connection. These values aren’t just words; they’re the foundation of how we treat our clients, our team, and ourselves. Our message is simple: You Belong Here.

Skills Required

  • Reach out to every new lead within one business day
  • Discuss current promotions with potential clients
  • Convert interested prospects into booked classes
  • Answer questions and help prospects feel comfortable committing
  • Build rapport through natural, conversational communication
  • Demonstrate a natural, non-pushy sales instinct
  • Stay organized and detail-oriented
  • Match clients' energy and read people quickly
  • Log detailed notes in lead management contact cards
  • Maintain client information in Mindbody profiles
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The Company
HQ: Austin, TX
144 Employees
Year Founded: 2015

What We Do

DivaDance offers a sexy, sweaty, stress-free dance experience for adults, featuring pop-music inspired choreography for all levels. Its mission is to inspire confidence and build community, and it also operates as a dance fitness franchise.

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