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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitlePsychiatric Crisis Specialist I
LocationCleveland
FacilityLutheran Hospital
DepartmentReg Hosp Behavioral Intake-Regional Hospital Administration
Job CodeD99997
ShiftNights
Schedule9:00pm-7:30am
Job SummaryPsychiatric Crisis Specialists are members of the Behavioral Health Intake team responsible for the through put of all behavioral health patients in the participating Cleveland Clinic System Emergency Departments and Hospitals.
Job Details
Responsibilities:
- Completes comprehensive mental status, psychosocial, risk, and chemical use assessments. Identifies patient crisis needs. Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.
- Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice.
- Supplies information to the medical team for consideration of a differential diagnosis.
- Pursues on-going education in behavioral health topics.
- Recognizes significant changes in patient condition and responds appropriately.
- Navigates insurance verification and pre-certification processes for behavioral health carve-outs.
- Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and/or other related topics to assist in the patient’s current plan of care.
- Involves the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs.
- Collaborates with multidisciplinary team in the formulation of an individualized plan of care. Develops appropriate patient goals for identified problems.
- Serves as a patient advocate.
- Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan.
- Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided.
- Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report.
- Performs routine administrative office functions, as needed to facilitate case work processes.
- Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel.
- Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care.
- Works effectively to create and maintain a positive work environment.
- Incorporates patient safety goals in daily practice.
- Completes all documentation and records related to patient care.
- Other duties as assigned.
Education:
- BA, BS, MA, or MS in a healthcare profession, MEd, or an RN
- MA, MS, or MEd
Languages:
- Language required - English
- Language preferred – any secondary language skills
Certifications:
- Certification required - Licensed Social Worker [LSW] or Licensed Professional Counselor [LPC], or Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN]
- Certifications preferred - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]
Complexity of Work:
- Ability to multi-task and to assess and prioritize work
- Critical thinking
- Decisive judgement
- Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned
- Ability to work in stressful environments and, at times, volatile situations with professionalism
- Ability to work independently and as part of a group and interdisciplinary team with a collaborative mindset
- Self-regulation and ability to de-escalate others
- Ability to communicate across various comprehension levels; young child to technical professional
- Strong attention to detail in work process and documentation
- Possession of resources for all communities and counties served by Cleveland Clinic facilities
- Ability to work in a fast paced environment
- Quality improvement mindset
Work Experience:
- Experience required - Two years work experience
- Will consider two years of internship in a clinical setting to meet work requirement
Physical Requirements:
- Requires Corrected hearing and vision to normal range
- Some positions may be more sedentary work
- Some positions may be more light work
- Require full range of motion, eye-hand coordination
- Require standing or walking for extensive periods of time
- Require some exposure to communicable disease or bodily fluids
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Skills Required
- BA, BS, MA, or MS in a healthcare profession, MEd, or RN
- Licensed Social Worker [LSW] or equivalent certification
- Two years work experience or two years as an intern in a clinical setting
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
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Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
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Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
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Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
Cleveland Clinic Insights
What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
