Boone Memorial Health is looking for a friendly, organized, and customer-focused Patient Service Specialist (PSS) to join our Nellis Clinic. As the first person our patients see and speak with, you'll play an important role in creating a positive patient experience while keeping our front office running smoothly.
If you enjoy helping others, thrive in a fast-paced environment, and have strong communication and organizational skills, we'd love to hear from you!
What We Offer- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Retirement plan with employer contributions
- Paid Time Off (PTO)
- Paid volunteer hours
- Employee wellness program
Boone Memorial Health is a growing rural healthcare system serving southern West Virginia. Our organization includes a 25-bed Critical Access Hospital, a Level IV Trauma Center, primary care clinics, specialty practices, walk-in clinics, retail pharmacies, and outpatient services. We're committed to providing compassionate, high-quality care close to home while creating a supportive workplace where employees can grow and succeed.
Responsibilities- Welcome patients and visitors in a professional and friendly manner
- Register patients and verify demographic and insurance information
- Schedule appointments, referrals, and follow-up visits
- Collect co-pays and process payments
- Answer and direct incoming telephone calls
- Maintain accurate patient information in the electronic health record (EHR)
- Coordinate with providers and clinical staff to ensure efficient patient flow
- Perform general clerical duties, including scanning, faxing, filing, and document management
- Deliver exceptional customer service while maintaining patient confidentiality
- High school diploma or equivalent
- Excellent customer service and communication skills
- Strong organizational skills with the ability to multitask
- Basic computer proficiency
- Ability to work independently and as part of a team
- Previous experience in a medical office or healthcare setting
- Experience using an electronic health record (EHR) system
- Knowledge of medical scheduling, insurance verification, and patient registration
At Boone Memorial Health, our employees are more than team members—they're family. We believe in supporting one another, investing in professional development, and making a difference in the communities we serve every day. When you join our team, you'll be part of an organization dedicated to providing exceptional care while fostering a positive and rewarding work environment.
If you're passionate about providing outstanding customer service and helping patients receive exceptional care, we encourage you to apply today!
Boone Memorial Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.
Skills Required
- High school diploma or equivalent
- Excellent customer service and communication skills
- Strong organizational skills and ability to multitask
- Basic computer proficiency
- Ability to work independently and as part of a team
- Previous experience in a medical office or healthcare setting
- Experience using an electronic health record (EHR) system
- Knowledge of medical scheduling, insurance verification, and patient registration
What We Do
Boone Memorial Health is a 501(c)(3) nonprofit healthcare system based in Madison, West Virginia. It primarily serves patients across Boone, Lincoln, Logan, and southern Kanawha counties, operating a critical access hospital with a 25-bed inpatient unit, Level IV Trauma Center, and Black Lung Center, as well as rural health clinics and a substance and mental health treatment program.
