PSR

Summary:

Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.  

PRIMARY ACCOUNTABILITIES 

• Greets and checks in all patients and visitors. 

• Schedules patient appointments 

• Collects payment for services (i.e.) copays 

• Answers phone calls 

• Registers new patients 

• Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed 

• Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Supervisor/Manager if needed. 

• Monitors patient wait times and notifies patients of delays 

• Utilizes customer services skills to de-escalate high-stress situations 

• Acts as a liaison between patients and clinical staff to assure patient continuity of care 

• Assists patients with questions and helps direct them to the proper clinic resource 

• Adhere to all NOHN policies and procedures 

• Other duties as assigned 

Operational Excellence 

• Uses professional skills to the best of their ability 

• Provides a positive patient-centered experience for every patient 

• Considers safety of patients and works to help provide a safe environment 

• Maintains a current up-to-date knowledge of new policies and procedures 

• Works to create an efficient, highly productive environment utilizing LEAN methodology 

Relationship Management 

• Works collaboratively with all staff, providers and leadership 

• Engages others as part of a team-oriented philosophy 

Education: High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus. 

Experience and Skills: 

• Ability to perform routine assignments independently 

• Possess basic computer skill and knowledge 

• Demonstrate attention to detail and organizational skill 

• Ability to multi-task 

• Uphold the mission, values, and principles of the organization 

• Create and maintain a positive, team-based culture 

Language: Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.  

Physical Demands:  

• Must be able to walk intermittently for 8 hours. 

• Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs. 

• Use hands and fingers to continually manipulate a keyboard. 

• Must be able to verbally communicate and hear. 

• Viewing the computer for 8 hours. 

Work Environment: Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population. 

Benefits: Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.  

Equal Opportunity Employer: North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.