Job Summary:
JOB SUMMARY
Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.
JOB REQUIREMENTS
Education: High School Diploma/GED
Experience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.
Certification: Medical Terminology preferred
Other Skills Required:
The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
•Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
•Integrity
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
•Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
•Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
Comp Range:
$16.89 - $23.25Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.
Our people make the difference. See firsthand what makes our employees and culture shine!
Skills Required
- High school diploma or GED
- Competence and knowledge of medical office duties, including filing, telephone answering, patient registration, payment posting, charge entry, scheduling, payer requirements, ICD-9 and CPT coding, medical records processing, patient contact, and transcription
- Ability to protect confidential patient information according to hospital protocols and HIPAA requirements
- Medical terminology certification or knowledge
What We Do
Covenant Health is a Catholic regional health delivery network serving communities across New England and part of Pennsylvania. As a not-for-profit health system, it operates hospitals, skilled nursing and rehabilitation centers, assisted living communities, home health and hospice agencies, and other health services. Its mission is to provide person-centered, compassionate, high-quality care while advancing access, innovation, healing, and respect for every individual.
