This position is full-time and will work 40-hours per week. It is full-time benefit eligible.
You will be required to float between 7 different locations in Green Bay and the outlying market.
PSR Float
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative Float (PSR Float) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. This role will support multiple locations.
What you will do
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints & messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
- Schedule and confirm patient appointments.
- Provide accurate daily batches and/or deposits to appropriate staff for processing.
- Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.
Education Qualifications
- High School Diploma and/or GED Required
Experience Qualifications
- Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
- Able to work independently and think critically using provided information.
Physical Demands
- Sit - Constantly
- Stand - Rarely
- Walk - Rarely
- Drive - Rarely
- Climb (Stairs/Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands/Arms) - Rarely
- Squat - Rarely
- Twist/Turn (Neck) - Occasionally
- Lift/Carry 0-10 lbs. - Rarely
- Lift/Carry 11-25 lbs. - Rarely
- Lift/Carry 26-35 lbs. - Rarely
- Push/Pull up to 10 lbs. - Rarely
- Push/Pull 11-25 lbs. - Rarely
- Push/Pull 26-35 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands/Arms) - Constantly
- Fine Manipulation (Hands/Arms) - Constantly
- Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
- Noise - Occasionally
Travel Requirements
- 5%
Hearing Requirements
- Hears Whispers < 3 feet - Constantly
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Skills Required
- High school diploma or GED
- Experience in customer service, insurance, or healthcare setting
- Proficient telephone and computer skills
- Exceptional customer service skills (assess needs, meet quality standards)
- Empathetic communication and active listening
- Ability to multi-task and adapt to fast-paced, changing protocols
- Ability to work effectively with staff and promote teamwork
- Accurate grammar, spelling, and punctuation for data entry and messaging
- Ability to work independently and think critically
- Willingness and ability to float between multiple sites and work variable shifts
What We Do
Prevea Health is a physician-owned and led multi-specialty healthcare organization headquartered in Green Bay, Wisconsin. Established in 1996, it is the largest physician-owned organization in the region, operating 16 clinical locations across Green Bay, Marinette, Oconto, Plymouth, Pulaski, Sheboygan, and Door County. Prevea emphasizes innovation, compassion, and patient-centered care, partnering with regional hospitals to deliver comprehensive health services.
