This position is casual, working 14-hours per week. It is not benefit eligible.
PSR Communication Specialist
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The PSR Communication Specialist greets, instructs, directs, and schedules patients and visitors, ensuring a positive and engaging experience. Acting as a liaison between patients and medical staff, this role is key in making a favorable first impression on everyone who interacts with Prevea Health services.
What you will do
- Facilitate communication between patients, family members, medical staff, providers, and administrative personnel through phone, in person, or via MyPrevea.
- Utilize extensive knowledge of the organization’s structure to route calls, take appropriate messages, and proactively seek information to address patient needs.
- Route patient inquiries or complaints to the relevant parties.
- Collect and verify accurate demographic and insurance information.
- Guide patients or callers with medical concerns by directing and forwarding messages to the appropriate staff.
- Schedule and confirm patient appointments.
- Educate patients about the range of services provided by Prevea Health.
- Operate the paging system, respond to emergency alerts, and notify the appropriate contacts.
- Page on-call providers and communicate with clinical staff using Epic.
- Collaborate with triage and nursing staff to ensure timely handling of all phone interactions.
Education Qualifications
- High School Diploma and/or GED Required
Experience Qualifications
- 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
Physical Demands
- Sit - Constantly
- Stand - Rarely
- Walk - Rarely
- Drive - Rarely
- Climb (Stairs/Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands/Arms) - Rarely
- Squat - Rarely
- Twist/Turn (Neck) - Occasionally
- Lift/Carry 0-10 lbs. - Rarely
- Lift/Carry 11-25 lbs. - Rarely
- Lift/Carry 26-35 lbs. - Rarely
- Push/Pull up to 10 lbs. - Rarely
- Push/Pull 11-25 lbs. - Rarely
- Push/Pull 26-35 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands/Arms) - Constantly
- Fine Manipulation (Hands/Arms) - Constantly
- Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
- Noise - Occasionally
Travel Requirements
- 5%
Hearing Requirements
- Hears Whispers < 3 feet - Constantly
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Skills Required
- High School Diploma or GED
- 1-3 years customer service, insurance, or healthcare experience
- Proficient telephone and computer skills
- Strong customer service and communication skills (verbal and written)
- Ability to multi-task and adapt to fast-paced, changing protocols
- Experience using Epic and paging systems to communicate with clinical staff
- Ability to collect and verify demographic and insurance information accurately
What We Do
Prevea Health is a physician-owned and led multi-specialty healthcare organization headquartered in Green Bay, Wisconsin. Established in 1996, it is the largest physician-owned organization in the region, operating 16 clinical locations across Green Bay, Marinette, Oconto, Plymouth, Pulaski, Sheboygan, and Door County. Prevea emphasizes innovation, compassion, and patient-centered care, partnering with regional hospitals to deliver comprehensive health services.
