PSP Onboarding Specialist

Job Summary:

PSP Onboarding Specialist will play a key role in driving business growth through the development and management of strategic relationships with Payment Service Providers (PSPs), KYC, and Fraud/Risk management software providers. This role focuses on business development, client onboarding, and the seamless integration of payment services onto the company's platform. 

Roles & Responsibilities:
• PSP Partnership Development: Identify and establish relationships with new PSPs to enhance the company’s payment processing services. Develop strategies to secure partnerships and ensure alignment with the company’s business objectives.
• Onboarding & Integration: Lead the onboarding process for new PSP partners, coordinating 
with cross-functional teams to ensure smooth integration and implementation of their payment services on our platform. Monitor progress to ensure a timely launch.
• Client Onboarding: Work closely with new clients to guide them through the onboarding process, ensuring they fully understand the platform’s payment capabilities and are successfully set up for their business needs.
• Cross-functional Collaboration: Work alongside internal teams, including product, engineering, business development, and payment optimization, to ensure that the integration and onboarding process runs smoothly and aligns with company goals.
• Project Management: Manage the onboarding timeline for each new PSP and client, tracking key milestones and ensuring deadlines are met. Act as the main point of contact throughout the entire onboarding process.
• Training & Support: Provide training, support, and resources to new PSPs and clients to ensure they are equipped to effectively use the platform. Offer continued support during the initial stages of integration to ensure a positive customer experience.
• Client and Partner Communication: Maintain regular communication with both internal teams and external partners, ensuring alignment and managing expectations throughout the onboarding process.
• Performance Monitoring: Track the success of new PSP integrations and onboarded clients, collecting feedback and identifying areas for improvement. Collaborate with internal teams to implement changes and optimize processes.
• Continuous Improvement: Stay updated on industry trends, payment technologies, and best practices to identify opportunities to improve the onboarding process and enhance the platform’s capabilities.
• Documentation & Reporting: Maintain thorough documentation of onboarding procedures, partner agreements, and project timelines. Provide regular status updates and reports to relevant stakeholders.

Required Qualifications:
• Minimum 3 years of experience in business development, client onboarding, or a similar role within the payments industry.
• Strong understanding of payment technologies and transaction flows across systems.
• Proven experience in negotiating contracts and managing key partnerships.
• In-depth knowledge of PSPs, payment service integration, and the payments landscape.
• Strong analytical skills with the ability to interpret data, assess performance, and provide actionable recommendations.
• Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain positive relationships with both internal teams and external partners.
• Detail-oriented with exceptional organizational and project management abilities.
• Proficiency in English is required, and knowledge of Hebrew is a plus. 
• Technical proficiency with payment platforms and integration processes is a plus.