The Role
Monitors payment service provider communications, performance, maintenance, gateways, configurations, and account balances. Investigates transaction inquiries and discrepancies, coordinates balance replenishment, and supports operational continuity during afternoon and overnight rotational shifts. The role requires payment operations or back-office experience in Forex or FinTech, strong problem-solving and communication skills, and an understanding of payment gateway processes.
Summary Generated by Built In
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
As we continue to expand, we are seeking a driven and strategic PSP Monitoring Officer to join our team.
Responsibilities:
- Actively monitor all communication channels with payment providers to ensure swift response times and operational continuity.
- Assist in investigating and resolving complex transaction enquiries and payment discrepancies.
- Keep a close eye on PSP performance metrics and track scheduled maintenance to minimize downtime.
- Dynamically enable or disable payment gateways and handle urgent PSP-related configurations during afternoon and overnight shifts.
- Maintain strict monitoring of PSP account balances and coordinate seamlessly with internal stakeholders for timely balance replenishment.
Requirements
- BA/BSc in Finance, Banking, Economics or any related fields.
- Minimum 2 years of experience within the Forex / FinTech industry, specifically within a Back Office or Payment Operations role.
- Understanding of how payment gateways, PSPs, and online transaction flows operate.
- An exceptional eye for detail combined with strong critical thinking and problem-solving skills.
- Full willingness and flexibility to work late afternoon and overnight rotational shifts.
- An energetic self-starter who thrives in a fast-paced, high-stakes environment and can work independently under minimal supervision.
- Strong verbal and written communication skills to coordinate with external providers effectively and internal teams.
Resumes must be submitted in English.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Hybrid Work Model (2 days working from home)
- Comprehensive Health plan starting from the first day of employment
- Pension plan
- 13th salary payment
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Up to 5 Carry over annual leave days from previous year to the next one
- Birthday Leave
- Lifelong Learning Allowance & Paid Educational Leave
- Monthly Wolt Vouchers
- Monthly meals & treats at the office
- Participation in company's Group Discount Scheme
- Gym Membership
- Referral Bonus Program
- Summer Short Fridays (August)
Additional Support (If Applicable)
- Visa Sponsorship and Relocation Assistance
Sounds like you? Let’s write the next chapter together!
All Applications will be handled with the strictest confidentiality.
Skills Required
- BA or BSc degree in Finance, Banking, Economics, or a related field
- At least 2 years of experience in the Forex or FinTech industry
- Experience in a Back Office or Payment Operations role
- Understanding of payment gateways, PSPs, and online transaction flows
- Strong attention to detail, critical thinking, and problem-solving skills
- Willingness and flexibility to work late afternoon and overnight rotational shifts
- Ability to work independently in a fast-paced environment with minimal supervision
- Strong verbal and written communication skills
- Eligibility or legal authorization to work in the country where the position is based
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The Company
What We Do
HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.
