We are looking for an exceptional PS&S Manager to join our People Services & Solutions (PS&S) team and lead regional Shared Services across APAC and MEA. The role is responsible for delivering high-quality, efficient and consistent HR services across multiple countries, with a focus on People Direct, Employee Lifecycle, C&B Administration, Payroll, Continuous Improvement, Workday and ServiceNow.
Countries Supported: Malaysia, Singapore, Indonesia, Vietnam, India, Australia, New Zealand, China & HK, UAE, Morocco.
Who you are :-
The ideal candidate is a person who values collaboration, can drive change, develop creative solutions and deliver results in a fast-paced environment. The successful candidate will demonstrate the Electrolux culture through their attitude and behaviors, while leading a regional team, driving operational excellence, ensuring compliance with local requirements, and continuously improving HR processes, systems and employee experience.
Operation Excellence
- Manage team and lead day-to-day employee life cycle & payroll across APAC and MEA countries, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentation, and payroll administration.
- Ensure accurate and timely payroll processing in accordance with local statutory requirements and company policies. Oversee payroll controls, reconciliation, validation, approval processes, and audits.
- Ensure consistent, efficient, and customer-focused HR service delivery across all supported countries.
- Monitor ticket volumes, response times, resolution rates, and recurring issues. Ensure appropriate escalation and resolution of complex or sensitive HR queries within agreed SLAs.
- Communicate effectively with employees, vendors, local service providers, and government agencies both verbally and in written form professionally.
- Coach and trains team members , and secures a strong talent pipeline.
- Coordinates activities related to immigration that the team is responsible for Malaysia foreign employees through MDEC.
Service Delivery
- Works closely with Country HR managers and drives necessary change management for adoption of the HR delivery model, leveraging the global systems: Workday and ServiceNow.
- Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
- Partnership with Other HR Functions, Center of Excellence, IT, Finance and other stakeholders to deliver PS&S integrated and sustainable solutions for employees, managers, and business.
- Collaboration with project team on the scopes within PS&S function such as project workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
- Manage relevant HR vendors and ensure contractual SLAs and service standards are achieved.
- Contribute positively for Customer satisfaction survey and Employee voice survey.
- Assist in coordinating HR project activities, timelines, and deliverables to ensure successful execution and alignment with organizational goals.
- Provide regular operational updates, performance reporting and insights to HR leadership
Continuous Improvement & Service Governance
- Promote the PS&S continuous improvement thorugh programs like: EAI (Electrolux Always Improve) and Suggest and Win program.
- Support audit activities and ensures employee and organization data integrity and compliance and strong focus on data quality.
- Review existing processes, identify pain points and implement sustainable solutions. Use data and operational insights to improve service quality and efficiency.
- Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.
- Ensure team compliance with company policies, local regulations and data privacy requirements, while managing operational risks and safeguarding employee data.
- Secures there is a strong segregation of duties in terms of the payroll process according to audit requirements.
Knowledge Management
- Support in the preparation and review of knowledge base documents such as DTP/SOP (Desktop procedires / standard operating procedures), and other knowledge articles.
- Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
- Drives a learning culture within the team abd secures knowledge sharing with team and others. Aceively looking for having a solid back-up structure within the team to secure business continuity.
- Integrates a knowledge management mentality/culture into PS&S.
- Other adhoc duties assign by line manager.
Facility Management (Expanded scope)
- Oversees the delivery of the Facility management.
- Ensures the renewal of the office contracts, agreements, and commercial insurance are executed in a timely mannner.
- Provides support to the Facility Manager in terms of coaching of delivery of a good service to the organisation.
Who you are :-
- Minimum 10 years working experience in a HR Shared Services/ Operations environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.
- Bachelor’s degree in human resource management/business administration or related field.
- Good interpersonal skill and ability to communicate well both oral & written in English and diverse work environment and additional Asian languages are added advantage.
- IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
- Ability to multitask, set priorities and manage time effectively, and ability to produce accurate work.
- Keeping up to date to local laws and regulations and leveraging best practices.
- Experience in HR transformation, process improvement and automation is highly desirable.
- Experience in managing payroll activities end to end.
- Ability to operate effectively in a complex, multicultural and matrix organisation.
- High level of integrity and ability to handle confidential employee information.
- Leadership competencies, including Stakeholder influence, Change management, and Data-driven problem solving.
Where you’ll be:
This is a full-time position based in Petaling Jaya, Selangor.
Benefit highlights:
- Hybrid working arrangement.
- Discounts on Electrolux products and services.
- Medical & Hospitalization coverage for both employees and dependents.
- Dental & Optical.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/
Skills Required
- Minimum 10 years of experience in HR shared services or HR operations, including employee lifecycle, payroll, compensation and benefits administration, HR policies, processes, and HR systems
- Bachelor's degree in human resource management, business administration, or a related field
- Strong English communication skills, both verbal and written
- Experience managing payroll activities end to end
- Proficiency with Microsoft Office, Workday, and ServiceNow
- Ability to manage multiple priorities, set priorities, manage time effectively, and produce accurate work
- Ability to maintain knowledge of local laws, regulations, and best practices
- Ability to operate effectively in a complex, multicultural, and matrix organization
- High integrity and ability to handle confidential employee information
- Leadership skills, including stakeholder influence, change management, and data-driven problem solving
- Experience in HR transformation, process improvement, and automation
- Additional Asian language skills
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
