PS Program Director

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Key Responsibilities:

• Strategic Customer Engagement: Serve as the primary point of contact for the strategic customer, ensuring alignment between customer needs and NCR's service delivery.
• Team Leadership & Management: Lead a team of approximately 10 direct reports and a cross-functional team of 40, fostering a culture of high performance and continuous improvement.
• Software Delivery & Operations Oversight: Oversee a large-scale software delivery and operations program, utilizing scaled agile continuous delivery processes.
• P&L Management: Own and manage a $10 million P&L, ensuring profitability and driving revenue growth.
• Delivery Excellence & Continuous Improvement: Drive delivery excellence by implementing best practices, streamlining processes, and fostering a culture of continuous improvement.
• Customer Satisfaction & Engagement Growth: Proactively manage customer satisfaction, identify opportunities for growth, and build strong, long-term relationships.
• Stakeholder Management: Effectively communicate with and manage expectations of internal and external stakeholders, including senior leadership and customer executives.
• Risk Management: Identify and mitigate potential risks to program delivery and customer satisfaction.
• Reporting and Analysis: Provide regular reports and analysis on program performance, financial metrics, and customer satisfaction.
• Location: Full Time work is on customer site in Austin TX.

Qualifications Required:

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration).
• Minimum of 8-10 years of experience in program management, with a focus on software delivery and operations.
• Proven experience leading large, cross-functional teams.
• Strong understanding of scaled agile methodologies and continuous delivery processes.
• Demonstrated experience managing a P&L and driving revenue growth.
• Excellent customer relationship management skills and a proven track record of building strong client relationships.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience managing large software delivery projects.

Preferred:

• Master's degree in a relevant field.
• Experience in the technology industry, particularly in retail software development and services.
• Experience with NCR R10 Solution or any other retail enterprise SW solution.
• Project Management Professional (PMP) or other relevant certifications.
• Experience working with large strategic accounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”