PS Operations Analyst

We are looking for an Operations Analyst to join the Professional Services Operations Team to support multiple processes of the Order-to-Cash business operations process.  The role is an advanced ticket level role with associated SLA’s with ability to learn multiple functions and rotate across ticket types. 
Key responsibilities (but not limited to) are: 
 

Verification of PS Sales Bookings and Orders 

Verification of change orders and processing in SalesForce and project delivery software system. 

Creating of Project Closure Forms  

Processing of Billing across 7 different types and processes and verification of prerequisites 

Processing of Refund requests 

Calculation of cancellation fees and processing of the invoices 

Creating and processing of full project Termination Agreements. 
 

To succeed in this role you must have experience in:  

• 3+ years’ experience working with Sales Force, Excel, Microsoft Office, and Google Sheets 

• 3+ years’ experience working with sales operations or any quote/order to cash process 

• 3+ years’ experience supporting internal Customer facing teams such as Project Managers, Sales, or Account Executives. 

Desired Qualifications:  

• Ability to be agile, flexible, and adjust as needed with a sense of urgency 

• Strong attention to detail and ability to execute high volume of transactions with high accuracy 

• Excellent written, verbal, and presentation skills in English 

• Self-motivated individual capable of working in a fast-paced, dynamic environment 

• Detail and results oriented; skilled at both planning and hands-on execution 

• Ability to excel in a collaborative, team-oriented environment 

Minimum Qualification: 
 

• Bachelor’s degree in business, finance, or related field.  

• Advanced Excel skills (Google Sheet) 

• Willing to work on a nightshift schedule 

• Amenable to work on a hybrid work arrangement  

• Amenable to report in Ortigas or Cubao 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. 

About RingCentral/Acquire BPO 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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