Essential Functions: The PRP Coordinator is responsible for coordinating the intake and referral process for new clients as well as submitting billing for the services provided through the agency.
Responsibilities:
- Providing information to and addressing inquiries from clients, family members, and providers about program services, intake processes, and eligibility
- Managing referrals and documentation which includes screening intake requests, preparing intake packets, gaining authorizations, checking EVS for active coverage, and sending and receiving medical releases.
- Assist clients and providers in closing authorizations as warranted
- Communicating with clients, providers, and therapists regarding referral status
- Maintaining a referral tracker daily by updating intakes and client status
- Enter client information into electronic medical records system to activate, and provide needed data
- Research and assist in absolving program billing rejections from Medical Assistance
- Maintain, update, and distribute staff contact lists
- Act as an agency liaison to manage and coordination with community referral sources
- Cover the front office duties and assist with other clerical duties in the absence of staff.
- Performing other duties as needed in accordance with the agency mission and values
Skills:
- Proven experience as an office administrator, office assistant or similar position
- Effective written, oral communication skills and interpersonal abilities
- Familiarity with office management procedures and basic accounting principles
- Excellent knowledge of MS Office
Experience
- Bachelor's degree in Healthcare Administration, Business Administration, Health Services Administration, Psychology, Human Services, Social Work, or a related field required.
- Minimum of two (2) years of administrative experience, preferably in a healthcare or behavioral health setting.
- Experience with intake coordination, insurance verification, authorizations, medical billing, or electronic health record (EHR) systems preferred.
- Experience working with Maryland Medicaid/Medical Assistance and EVS is preferred.
- Strong customer service and organizational experience required.
We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at [email protected].
Skills Required
- Bachelor's degree in Healthcare Administration, Business Administration, Health Services Administration, Psychology, Human Services, Social Work, or related field
- Minimum of two (2) years of administrative experience, preferably in a healthcare or behavioral health setting
- Proven experience as an office administrator, office assistant, or similar position
- Effective written and oral communication skills and strong interpersonal abilities
- Familiarity with office management procedures and basic accounting principles
- Excellent knowledge of MS Office
- Strong customer service and organizational experience
- Experience with intake coordination, insurance verification, authorizations, medical billing, or EHR systems
- Experience working with Maryland Medicaid/Medical Assistance and EVS
What We Do
BTST Services is a CARF-accredited licensed mental health agency providing comprehensive programming and integrated care to children, teens, and adults throughout Maryland. They offer outpatient mental health services including therapy, medication management, tele-health, and psychiatric rehabilitation services (PRP).
