Sangoma, a leading innovator in business communications, is hiring an experienced Provisioning Specialist to join our dynamic team. Sangoma is dedicated to empowering businesses with essential communications through our innovative Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions, improving connectivity and streamlining communication for organizations of all sizes.
As a key player in ensuring our customers receive the best telecommunications solutions, you will be responsible for the provisioning and configuration of our products and services. This role is essential in delivering an exceptional customer experience while maintaining operational excellence. If you are detail-oriented, possess strong technical skills, and have a passion for provisioning in the telecommunications industry, we want to hear from you! This is a remote position and we are targeting professionals in the eastern and central time zones.
Your Role:- Provision and configure telecommunications services and solutions for customers accurately and efficiently.
- Verify customer orders and ensure all necessary documentation is complete and correct.
- Collaborate with sales and technical teams to confirm service requirements and timelines.
- Diagnose and resolve provisioning issues, ensuring a smooth deployment process.
- Maintain and update internal documentation and records related to provisioning activities.
- Provide timely updates to customers regarding the status of their orders and services.
- Participate in continuous improvement initiatives to enhance provisioning processes and workflows.
Requirements
Your Background:
- 1-3 years of experience in a provisioning, configuration, or similar role within the telecommunications or technology industry.
- Understanding of telephony concepts and technologies is highly desirable.
- Strong attention to detail and excellent problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using provisioning tools and CRM systems.
- Effective verbal and written communication skills to interact with customers and team members.
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
- We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $21.00 to $24.00 per hour, commensurate with experience, qualifications, and location.
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Top Skills
What We Do
With over 40 years in the industry, Sangoma (TSX: STC; Nasdaq: SANG) is a trusted communications platform leader specializing in UCaaS, CCaaS, CPaaS, and SIP trunking and faxing.
We provide secure communications platforms for cloud, hybrid, and on-prem deployments, all built in-house. Our integrated approach combines voice, video, networking, and security technologies for an exceptional experience.
Sangoma proudly supports more than 2.7 million UC seats across 100,000 customers. Our ongoing commitment to innovation is evident through our leadership in the Asterisk and FreePBX open-source projects and our ten-year streak in the Gartner UCaaS Magic Quadrant.
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