Job Summary
The Provisioning Specialist will help manage requests related to Filevine’s existing customer base. Some of the core responsibilities will include: assisting in provisioning new customer platforms, assisting in partner implementation requests, managing technical partner provisioning, auditing customer usage data and data cleanup. Reporting to the Manager of Revenue Operations, you will assist in ensuring smooth operations and transition from sales into implementation. This role offers an exciting opportunity for learning and development at a fast-paced and successful company!
Responsibilities
Manage end-to-end product provisioning for our technical partners and new and existing customers, ensuring accurate and timely access to products and services
Manage our free trial initiative and ensure all participants are provisioning in a timely manner
Work closely with product and sales on new initiatives (Depos for All and Paid Pilot) to ensure clear communication and proper documentation for processes completed by the provisioning team
Act as the primary liaison for implementation partner requests
Maintain detailed documentation and tracking of provisioning activities and processes
Help maintain a clean customer database and assist with data auditing and clean up.
Qualifications:
Excellent verbal and written communication skills
Exceptional organizational skills with the ability to manage multiple projects simultaneously
Self-starter with a proactive approach to problem-solving and continuous improvement
Ability to work cross-functionally and adapt to shifting priorities
Proficiency in microsoft suite especially Excel
Candidates with experience in Salesforce preferred
Bachelor's Degree or 2+ years corporate experience
Skills Required
- Excellent verbal and written communication skills
- Exceptional organizational skills and ability to manage multiple projects simultaneously
- Proactive, self-starting approach to problem-solving and continuous improvement
- Ability to work cross-functionally and adapt to shifting priorities
- Proficiency in Microsoft Suite, especially Excel
- Bachelor's degree or at least 2 years of corporate experience
- Experience with Salesforce
- Current residence in, or willingness to relocate to, Czechia or Slovakia with legal right to work
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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