We’re Hiring – Provisioning Coordinator (6 Month Fixed Term Contract)
Salary – Competitive rate
Location – Shoreham-by-Sea
Hours - Monday - Friday 9.00am - 5.30pm
Please note - This role is a 6 Month Fixed Term Contract and we're looking for someone to join on Mon 5th January.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
Are you an experienced telecoms provisioning professional looking for a short-term opportunity? We’re seeking a Provisioning Coordinator to join our Connectivity Hub team on a 6-month contract starting in January 2026. In this role, you’ll provision a variety of services including Ethernet, WLR, Number Management & Porting, SIP, and Broadband. You’ll manage orders from initiation through to handover, ensuring smooth delivery and an excellent customer experience. This role requires previous telecoms provisioning experience and proven expertise in number porting. Familiarity with supplier interaction and managing escalations will be a strong advantage.
Key Responsibilities:
- Provision services such as Ethernet, WLR, SIP, Number Porting, Broadband, and related products.
- Own the relationship between suppliers and customers to ensure timely delivery.
- Handle provisioning queries and maintain accurate documentation.
- Collaborate with internal teams and suppliers to resolve escalations promptly.
Skills & Experience:
- Industry experience in telecoms provisioning (essential).
- Hands-on experience with Ethernet, WLR, SIP, Number Porting, and Broadband.
- Strong attention to detail and ability to follow processes.
- Excellent communication skills and customer service focus.
- Proficiency in MS Word & Excel.
Please note - This role is a 6 Month Fixed Term Contract and we're looking for someone to join on Mon 5th January.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Ready to make a real impact? Apply now!
Top Skills
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
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