NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role
This role will be responsible for answering many telephone calls. This position requires assisting Members and Vision Care Professionals with various questions and offering solutions. The ideal candidate must have solid oral communication skills. Additional skills required include a professional demeanor, strong problem-solving skills, quick learning, and complete follow-through on requests.
Key Responsibilities:
- Receive a high volume of calls.
- Enjoy a fast-paced environment.
- Provide answers to a wide variety of questions proficiently
- Acknowledge concerns and offer resolutions
- Follow through on requests promptly
- Email or fax requested documents
- Respond to inquiries sent via email and MS Teams messaging
- Educate providers on Nations Vision processes such as orders, exchanges/returns, lost/stolen or damaged claims
- Safeguard personal and health information
Qualifications
- High School Diploma or equivalent.
- Minimum 1-year experience in office and/or telephone work in the medical field
- Customer service oriented
- Remains calm under pressure
- Strong written and oral communication skills
- Fast learner
- Problem solving skills
- Strong decision-making skills
- Ability to handle upset callers
- Ability to work independently
NationsBenefits is an Equal Opportunity Employer.
Top Skills
What We Do
NationsBenefits® is a leading supplemental benefits company providing managed care organizations with innovative healthcare solutions helping to promote independence, health, and well-being for more than 20 million members across the U.S.
When the company was founded in 2015 by Glenn Parker, M.D., we set out to disrupt the healthcare industry. In 2020, we rebranded to NationsBenefits to expand the company’s core offering and broaden the scope of our clinically focused services.
Today, we surpass traditional benefit management programs by helping our health plan partners drive growth, improve outcomes, reduce costs, and delight members. Our best-in-class service model engages members in meaningful and measurable ways with technology-based solutions tailored to the unique needs of each population.
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