$60,000 - $80,000
Full-time / Remote
About The Role
Join our growing Provider Success Team at Mochi Health! As a Provider Success Associate, you'll play a critical role in supporting and engaging our provider community, ensuring their long-term success on the Mochi platform. You'll guide clinicians through onboarding and beyond, solve challenges, and develop solutions that improve their experience.PSAs are creative problem-solvers with a passion for making a difference. Our clinicians trust the PSA Team to be their partners in success—helping them grow their patient panels and build strong relationships throughout their journey with Mochi.
What You’ll Do
- Provide thoughtful and strategic support to clinicians, helping them navigate technical issues and achieve their goals.
- Collaborate cross-functionally with teams like Clinical Operations, Product, Customer
- Service, and Medical Affairs to streamline processes and resolve provider issues.
- Manage and update provider content, including communication, training resources, and workflows.
- Identify trends affecting providers and propose long-term solutions.
- Champion efficiency by developing and promoting streamlined workflows across teams
- Foster a team-first mindset: humility, collaboration, and partnership are key.
Who You Are
- 2+ years of experience in customer support, community management, or operations.
- Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity.
- Experience working across teams and building relationships with both internal and external stakeholders.
- Highly self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
- Technologically savvy with the ability to learn new platforms quickly.
- Strong attention to detail and commitment to quality work.
Life at Mochi
- Comprehensive Health Coverage – Medical, dental, and vision insurance to keep you at your best.
- Financial Security – 401(k) with company matching and fully covered life insurance.
- Time to Recharge – Generous company holidays, PTO, and flexibility to take the time you need.
- High-Impact Work – Shape the future of digital healthcare at a pivotal moment in our growth.
- Competitive Compensation – Top-tier salary and a generous equity package.
- Fast-Paced & Exciting – Join a hypergrowth team that moves fast and builds with purpose.
- World-Class Team – Work alongside top engineers, product leaders, and operators in a high-performance environment.
Please upload a copy of your most recent official or unofficial transcript. Applications without a transcript will not be considered.
The base salary for this full-time position ranges from $60,000 to $80,000, in addition to benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
What We Do
We're Mochi Health, a pioneering force in obesity medicine dedicated to building personalized, clinically-backed weight care solutions. We're on a mission to empower patients with one-on-one virtual care and proven pharmaceutical treatments.
We recognize that every body is unique, and believe weight loss plans should be, too.
With over 100 million individuals struggling with obesity and 15 million already using GLP-1 prescriptions, the need for specialized guidance is at an all-time high. We help patients navigate their treatments and achieve lasting success by connecting them with board-certified providers, dietitians, and access to our support team around the clock. Our best-in-class telehealth platform is designed to make care accessible to patients whenever and wherever they need it.
At Mochi Health, we believe that our success is driven by the people we hire. Join us in shaping the future of obesity medicine and transforming the lives of millions of patients.
Why Work With Us
At Mochi, we put our team first, ensuring every voice is heard and every career grows. We move fast, innovate boldly, and make a real impact—without VC constraints. Here, you’ll tackle meaningful healthcare challenges, learn constantly, and have the opportunity to lead. Join us to build something bigger than a job—create a career you’re proud of.
Gallery
Mochi Health Offices
OnSite Workspace
All employees work in-person at our beautiful San Francisco office five days a week.
