Provider Specialist - ELRC 18

SERVICE AREA: Child Development & Family Services

PROGRAM: ELRC 18 (Early Learning Resource Center)

ROLE TYPE: Full-Time

JOB OVERVIEW:

The Provider Specialist performs core functions of the Provider Services Team at the Early Learning Resource Center (ELRC). This position is responsible for activities to ensure the full array of services is offered to providers, including DHS-certified, relative, and in-home providers. The Provider Specialist will offer intake and outreach for eligible providers to participate in the Child Care Works (CCW) subsidized childcare program. The position creates accurate and timely records; documents the completion of processes of provider enrollment and contract execution; and maintains CCW files. This position reports to the Provider Services Coordinator and collaborates with the Quality Team to promote the Keystone STARS program and connect providers to resources to support best practices and quality improvement. The Provider Specialist primarily operates out of the Early Learning Resource Center office.

RESPONSIBILITIES:

• Utilize state-prescribed software (PELICAN, etc.) in order to create, assess, and maintain provider files and records for the Early Learning Resource Center (ELRC) and Office of Child Development and Early Learning (OCDEL).
• Serve as the ELRC point of contact for an assigned caseload of providers, including throughout the onboarding of newly assigned providers.
• Work with the Quality Team to connect providers to Keystone STARS Quality Coaches, ECE PDO, and a spectrum of regional resources.
• Establish and maintain new and existing provider agreements and contracts.
• Coordinate access to provider information within the ELRC and with other human services organizations; disseminate information on ELRC services, Keystone STARS programs, PKC, Head Start, PHLpreK, etc.
• Maintain complete, accurate, and accessible automated and manual files on provider services.
• Work with Provider/STARS Coaches to ensure performance measures are met timely, accurately, and efficiently according to ELRC/Keystone STARS contractual obligations and policy directives.
• Submit routine data reports, plans, and proposals to the management team, government agencies, and other entities as appropriate.
• Participate in regular ELRC meetings, professional development, reflective supervision, and OCDEL-facilitated training as required.
• Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.
• Develop reports as necessary.
• Perform additional duties as assigned.

SKILLS:

• Ability to help clients, community members, and colleagues problem-solve and achieve goals in a consistently friendly, informed manner
• Strong interpersonal skills
• Ability to use required databases, software, and other technology, including tracking and reporting systems relevant to the job
• Strong oral and written communication skills

EDUCATION:

• Associate degree preferred in social work, human services, administration, or a related field

EXPERIENCE:

• Experience with needs-based social service or benefits programs required
• Child Care Works program experience preferred

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications Skills Preferred Effective Communication Advanced Critical Thinking Advanced Customer Service Advanced Behaviors Preferred Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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