Provider Solutions Training and Development Manager

Mindoula is seeking an experienced and dynamic Training and Development leader to support the development and implementation of training programs for professionals within our Collaborative Care and Outpatient programs. The Training and Development Supervisor will play a key role in ensuring all team members are equipped with the necessary skills, knowledge, and tools to provide exceptional patient support services (i.e., clinical care, therapy, care management, etc.) to individuals in need of behavioral health services. This position requires someone with excellent communication skills, the ability to build strong relationships, strong writing and presentation creation skills, and a passion for delivering high-quality training.

As part of MIndoula’s Provider Solutions organization, the Training and Development Manager will work closely with management and program supervisors to create and deliver training materials that support program objectives, ensure compliance with industry regulations, and foster continuous improvement across teams. This position will also be responsible for evaluating training outcomes and providing ongoing support to new and existing team members to enhance performance and patient care delivery.

Essential Duties and Responsibilities: 

Training Coordination and Development:

• Develop, implement, and continuously improve training programs for professionals within our Collaborative Care and Outpatient programs
• Collaborate with leadership to identify training needs and create customized curricula that address specific skill gaps and program requirements.
• Deliver training sessions, webinars, and workshops for new hires and ongoing education for existing staff.
• Create and maintain training materials, guides, department playbooks, and resources that are aligned with Mindoula’s policies, procedures, and best practices.
• Develop and administer skills assessments to measure the effectiveness of training programs and identify areas for improvement.
• Coordinate with program managers to ensure that training schedules are aligned with operational needs and team availability.
• Review/Monitor online learning platforms (linked in learning, APA) for successful course completion

Ongoing Performance Support and Coaching:

• Provide group and one-on-one coaching to care managers as needed to reinforce training concepts and support performance improvement.
• Monitor new hire progress and ensure that they are receiving the support they need to be successful in their roles.
• Track and evaluate training outcomes, providing feedback and recommendations for adjustments to future training sessions or materials.
• Ensure new hires are fully prepared for their roles through structured onboarding and mentoring programs.
• Conduct live session observations with team members to ensure functioning at role expectation, and provide necessary feedback for coaching where needed.
• Attend Quarterly observations with supervisors to support with feedback and opportunities for coaching underperforming team members. 
• Support ongoing professional development for existing team members by delivering advanced training or refresher courses.

Team Collaboration & Communication:

• Collaborate with department supervisors, program managers, SVP, and other stakeholders to stay informed of team challenges and training needs.
• Act as a liaison between the training team and program management, ensuring alignment of training goals with program objectives.
• Communicate effectively with all team members to foster a positive and productive learning environment.
• Assist with the development of communication materials, including newsletters and updates related to training initiatives and best practices.

Training Documentation and Reporting:

• Maintain accurate records of all training sessions, including attendance, evaluations, and outcomes.
• Prepare and deliver regular reports on training progress, program effectiveness, and any issues related to care manager performance.
• Ensure that all training is documented in compliance with regulatory and organizational standards.
• Maintain and update the Mindoula CCP Playbook as needed.

Additional Duties as Required:

• Support other non-clinical responsibilities such as process improvement initiatives, team meetings, and program evaluations as needed.
• Assist in the development of training initiatives for other departments or programs as required by the business.

Qualifications:

Education & Work Experience:

• Master’s degree in Education, Human Resources, Social Service, Psychology, Social Work, Healthcare Administration, or a related field is required.
• A minimum of two years of experience in a training or instructional role, preferably within the healthcare or behavioral health fields.
• Experience in training care managers, case managers, or other healthcare professionals is highly desirable.
• Familiarity with adult learning principles, instructional design, and the development of educational content.
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), and Excel
• Work experience with an EHR and ability to work with multiple EHRs simultaneously.

Skills Required:

• Knowledge of healthcare and behavioral health terminology, as well as industry standards and regulations.
• Strong verbal and written communication skills, with the ability to present complex information in a clear, understandable manner.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Ability to evaluate the effectiveness of training programs and make improvements based on feedback.
• Proficient in providing constructive feedback and coaching for performance improvement.
• Strong attention to detail and ability to document training activities accurately.
• Ability to build strong relationships with team members and stakeholders at all levels.
• Ability to work effectively in a virtual environment and be self-motivated.