We are seeking an experienced, creative, and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting to the Sr. Manager of Provider Solutions, the Provider Solutions Architect serves as the primary subject matter expert for Payer and Provider workstreams, driving best-practice solutioning and configuration standards across State, Payer, and Provider implementations. This role requires exceptional technical skills, a deep understanding of how the solution functions for all customer stakeholders, and strong written and verbal communication skills.
Essential Job Duties
- Partners with internal and external teams before, during, and after implementation to provide subject matter expertise and best-practice solutioning for Payer and Provider workstreams.
- Leads the process of establishing standard configuration settings for Payer/State and Sponsored portals, and determines when market variability is required.
- Proactively identifies challenges that could impact client go-live dates or delivery quality; mitigates where possible and develops effective communication strategies for clients and key stakeholders.
- Drives client experience outcomes by partnering with sales, product management, client success, implementations, and integration teams to deliver consistent, high-quality solutions.
- Contributes to project planning by surfacing technical risks, configuration dependencies, and solution requirements to support timely and accurate delivery.
- Communicates technical status, solution decisions, and key milestones to relevant stakeholders throughout the implementation lifecycle.
- Drives new market diligence efforts to establish standard environment configurations, document market best practices, and identify product gaps.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- Bachelor’s degree
- 5+ years of implementation experience, preferably in healthcare
- 3+ years of technical implementation experience, preferably with a focus on solution configurations
- Strong understanding of Agile project methodology
- Ability to clearly articulate feature functionality and business requirements, both verbally and in writing
- Proficiency in project management software; experience using Jira is a plus
- Ability to work collaboratively on a team and lead others as required to complete projects
- Outstanding organizational and planning abilities
- Excellent verbal, written, and interpersonal communication skills
- Flexibility to work across time zones when necessary
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role
Skills Required
- Bachelor's degree
- 5+ years of implementation experience, preferably in healthcare
- 3+ years of technical implementation experience with solution configurations
- Strong understanding of Agile project methodology
- Proficiency in project management software
- Experience using Jira
- Ability to clearly articulate feature functionality and business requirements, verbally and in writing
- Ability to work collaboratively on a team and lead others
- Outstanding organizational and planning abilities
- Excellent verbal, written, and interpersonal communication skills
- Flexibility to work across time zones
- Willingness to explore and adopt AI tools responsibly
- Willingness to travel up to 10% including overnight travel
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
