Make an Impact as a Provider Services Representative
You will serve as a member of the Child Care Assistance (CCA) Provider Services team and will be responsible for reviewing provider paperwork to determine program eligibility, assisting providers via the provider help line or in person, updating changes, and maintaining any necessary reports for tracking purposes. This position works under the supervision of the Provider Services Supervisor with some demand for independent judgment and action.
Why work for ChildCareGroup?
Founded in 1901, ChildCareGroup’s (CCG) mission is to drive generational change by advancing early learning, family stability, and workforce opportunity. . ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!
You are a great fit for the role because you identify with the CCG SPIRIT, our core values:
SERVICE – Lead with a servant’s heart
PROFESSIONALISM – Perform our best every day
INTEGRITY – Do what is right
RESPECT – Treat each other the way we wish to be treated
INCLUSION – Value individual differences
TEAMWORK – Communicate and collaborate to achieve our goals
Position Details
Responsibilities
- Works with providers as they request to join the CCA program or are requested by the eligible parent. Sends required paperwork to provider and tracks documents to ensure all required items are received. Determines provider eligibility.
- Provides technical assistance via telephone, email, or virtual meeting to the provider on forms, program guidelines, attendance reporting, and payment procedures.
- Provides customer service via the provider help line; answers calls promptly, provides assistance with CCA requirements, documents information in the state database and internal workflow system as needed, sends requested information to providers. Assists customers who visit the office in person.
- Processes provider paperwork, accurate rate reimbursement, and documentation for providers in the state database and internal workflow system while maintaining a high level of accuracy on data entry.
- Reviews confidential documents submitted by relative providers to determine proof of relationship and overall eligibility. Handles EIN/Social Security numbers as well as banking information. Ensures that documentation accurately and clearly reflects any activity with the provider. Ensures all confidential information and documentation is kept secure.
- Performs other duties as assigned by Supervisor/Manager.
Education and Experience
- High school diploma or equivalent required, Associates degree preferred
- One year employment experience in customer service or general office setting required
- Must have demonstrated success working as a member of a team
- Must display excellent written and verbal communication skills and effectively work with the public
- Good organizational skills and proven ability to work under pressure and meet deadlines required
- Must be able to produce documents with little or no grammar and spelling errors
- Computer literacy required (e.g., MS Office suite, Adobe, etc.).
- Prompt and regular attendance required
Travel and Compliance Requirements
- Must have a valid Texas driver's license
- Driving record must comply with CCG's automobile insurance carrier requirements
- Must have liability insurance coverage and reliable personal transportation
- Ability to travel locally or out of town as required
- Mileage reimbursement is offered when applicable
- Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs.
ChildCareGroup’s Generous Health and Wellness Benefits
- Paid Parental Leave
- Short Term, Long Term Disability and Basic Life Insurance at no cost
- Medical, Dental and Vision Insurance
- Telemedicine at no cost
- 401(k) with a company match
- Paid Time Off
- (12) Paid Company Holidays
- And more!
ChildCareGroup is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
Skills Required
- High school diploma or equivalent
- Associate degree
- One year of employment experience in customer service or a general office setting
- Demonstrated success working as a member of a team
- Excellent written and verbal communication skills and ability to work effectively with the public
- Good organizational skills and ability to work under pressure and meet deadlines
- Ability to produce documents with little or no grammar and spelling errors
- Computer literacy, including Microsoft Office Suite and Adobe
- Prompt and regular attendance
- Valid Texas driver's license
- Driving record meeting the employer's automobile insurance requirements
- Liability insurance coverage and reliable personal transportation
- Ability to travel locally or out of town as required
- Successful completion of required employer and partner-program background checks
What We Do
Founded in 1901, ChildCareGroup is the North Texas area's oldest and largest provider of comprehensive early childhood programs and services. We TEACH children and parents, we TRAIN early childhood professionals, and we ASSIST families. Using a holistic, two generation approach, we educate young children and support their parents on a path to greater well-being and self sufficiency. Each year, our programs and services impact the lives of over 40,000 children, parents and early childhood educators across 12 Texas counties. For information about our programs and services, please visit ChildCareGroup.org Interested in a career with ChildCareGroup? Please visit https://childcaregroup.org/contact-us/join-our-team
