Provider Relations Specialist

Requisition Number: 2345980
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
Position Summary: Proceed Finance's Proceed Relations Specialists support a network of medical and dental providers and borrowers across the United States by helping them obtain financing for patients needing life changing procedures.
The Provider Relations Specialists keep provider offices humming by training, answering questions, reviewing loan documents, and ultimately ensuring maximum funding for the work they do.
Our Specialists provide loan service for both customers and providers by responding to incoming telephone calls, emails, texts while delivering an efficient and exceptional provider/customer experience.
Schedule: Monday - Friday 10:00 am - 7:00 pm
Primary Responsibilities:

• Manage calls/emails to promote Proceed Finance and to enhance borrower/provider relationships
• Confirm and clarify customers' needs, explain possible solutions or recommendations, and follow up on any action needed related to each transaction ensuring that the customer feels supported and valued
• Handle customer service complaints or situations through active listening and effective problem-solving techniques
• Utilize software, databases, scripts, tools or supporting departments in researching customer inquiries to provide answers and solutions
• Develop strong and trusted relationships with clients through timely and accurate communication
• Assemble marketing kits, borrower packets and assist in daily mailing
• Document all incoming or outgoing contacts in systems to ensure accurate and comprehensive information and records
• Review critical documentation to ensure accuracy and security
• Oversee loan application process utilizing various forms of technology and communication

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in a customer service or provider support role
• Intermediate level of proficiency with MS programs including Excel and Word

Preferred Qualifications:

• Bilingual in Spanish
• Entrepreneurial mindset
• Knowledge of the financial services industry
• Welcome and adapt well to change

Soft Skills:

• Proper phone etiquette and communication skills
• Ability to maintain high levels of confidentiality
• Ability to prioritize, concentrate, and multitask
• Excellent listening skills
• Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems
• Excellent problem-solving skills including ability to identify multiple factors that may impact decisions, selecting best option
• Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relationships with both internal and external stakeholders
• Must be able to maintain composure with working under stressful situations, high volume periods, with a high accuracy rate and productivity in a busy setting with many interruptions

Work Environment:

• Work is performed in a standard office setting
• The noise level in the work environment is usually quiet

Physical Demands:

• Sedentary work that primarily involves sitting/standing
• Light work that includes moving objects up to 20 pounds occasionally

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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