Provider Relations Specialist II

The Provider Relations Specialist II serves as a liaison between the company and internal and external partners. This position develops and strengthens customer relationships by providing timely and accurate response to inquiries and conducting analysis to solve problems under limited supervision.  This position may provide guidance, coaching, and training to associates.

This position will be in-office for the first week for training and will then be remote (within Nebraska) and does not require regular in-office presence. 

What you do:

• Act as the main point of contact for dental providers regarding participation status, credentialing, and contract-related questions.
• Process new provider applications, credentialing requests, and changes to records
• Respond to provider and member inquiries via phone, email, and voice mail with professionalism and accuracy.
• Manage queue-based tasks including provider adds, terminations, fee schedule updates, and contract maintenance.
• Review and submit audits, ensuring documentation meets compliance and credentialing standards.
• Support assigned groups, handling all communications and requests.
• Collaborate with internal departments and network leasing partners to ensure data consistency and proper contract loading.
• Investigate and help resolve complaints from providers and members, coordinating with Compliance when necessary.
• Mentor peers and assist with training new hires on systems and procedures.
• Attend team meetings and stay current on internal processes, policies, and industry regulations.

What you bring:

• H.S. Diploma or GED is required.
• Associate’s degree or equivalent is preferred.
• 2-4 years of related experience is required.
• Previous experience in provider relations or similar role highly preferred.
• Insurance industry experience preferred.

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:
Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.
For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.