Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for developing and maintaining positive and effective working relationships with transportation providers within specific geographic areas, various company departments, and outside resources as requested.
This role...Manages transportation execution across all modes for assigned area of responsibility.
Manages provider relationships at a local and regional level.
Identifies opportunities for improvement through ongoing provider communication.
Conducts training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.
Drives performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance) and provider performance against Perfect Trip expectations (Trip acceptance, On Time to pick/depart, On Time to Destination, Digital Compliance, Reroutes and Complaints).
Partners with Operations’ leadership to drive process improvements that reduce: Reroutes/Missed Trips / Transportation Provider Complaints / Member Abrasion.
Utilizes data across multiple systems to identify the root cause and take action to resolve within the network.
Makes decisions relating to provider relationships.
Escalates problems that require input from cross-functional teams or senior leadership.
Supports all safety and compliance to ensure a safe work environment for all.
Creates and influences adoption of solutions that improve our provider network and provide a great member experience.
Identifies, develops, and improves strategies for the provider performance management and training process.
Manages projects to ensure that overall project schedule and plan enables the teams to be successful based upon the project milestones.
Identifies and drives process improvements that enhance the carrier service and technology.
Acts as a subject matter expert in provider relations, offering guidance and mentorship to more junior team members.
Participates in other projects or duties as assigned.
Travel requirement of 70% to meet with transportation providers, attend industry events, and visit various markets.
Bachelor's Degree required.
Three (3) plus years of experience.
Or equivalent combination of education and/or experience.
Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts.
Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels.
Strong problem-solving skills to assist in navigating challenges and find effective solutions.
Have a customer service mindset and the ability to provide a positive experience.
Display solid decision-making and judgment skills relating to provider relationships and problems.
Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook).
Knowledge of LSI proprietary software.
Familiarity in all multiple aspects of non-emergency transportation brokerage.
Salary Range: $52,900.00 - $71,400.00 Annual
Physical Requirements
Ability to safely operate a motor vehicle for extended periods of time.
Ability to enter and exit a vehicle multiple times throughout the workday.
Ability to sit for prolonged periods while driving and while performing office-based work.
Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment.
Ability to communicate effectively in person, by telephone, and electronically.
Ability to occasionally bend, stoop, reach, and carry work-related materials.
Ability to lift and transport items weighing up to [15–25] pounds, if required by the position.
Ability to travel locally within the assigned service area and occasionally outside the area, if needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Work Environment
Approximately 50% or more of work time is spent driving to assigned locations, customer sites, or client appointments.
Remaining work time is spent in an office, home office, or other administrative setting.
Work may be performed in varying weather conditions when traveling between locations.
Position may require a flexible schedule to meet operational or client needs.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]
Skills Required
- Bachelor's degree or equivalent combination of education and/or experience
- Three (3) plus years of relevant experience
- Strong verbal and written communication skills
- Strong interpersonal skills and stakeholder interaction ability
- Strong problem-solving skills
- Customer service mindset and ability to provide a positive experience
- Decision-making and judgment skills related to provider relationships
- Proficiency in Microsoft Suite (Word, Excel, Access, Outlook)
- Knowledge of LSI proprietary software
- Familiarity with non-emergency transportation brokerage operations
- Ability to safely operate a motor vehicle for extended periods and enter/exit vehicles multiple times daily
- Ability to travel approximately 70% to meet providers, attend events, and visit markets
- Ability to lift and transport items weighing up to 15-25 pounds
What We Do
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation, monitoring, and personal and home care to enable greater access to care, reduce costs, and improve outcomes. We believe social and economic factors such as where you live, work or learn should never be a barrier to care. These factors, known as the social determinants of health, lead to inequities in our healthcare system and it’s our mission to close that gap by making connections to care. To make a world of difference, one member at a time. That’s what drives us.
Why Work With Us
We work with a range of clients: public and private payers, health systems, hospitals and universities. All united in purpose to better connect people with care. If you want your work to positively impact the lives of others, we want to hear from you.
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