Provider Recruitment & Experience

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors projected to represent nearly 25% of the population by 2030, we're facing a seismic shift in healthcare demand. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness, and life transitions without adequate support.

At Sailor Health, we envision a world where every senior enjoys seamless access to personalized, compassionate, and effective mental health care. We're building a comprehensive, tech-enabled behavioral health platform to deliver superior mental health care directly into seniors' homes. By partnering with Medicare and Medicare Advantage plans, we're making high-quality geriatric psychotherapy not just accessible—but affordable, scalable, and transformative.

Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. This isn't just a job—it's an opportunity to pioneer a movement in geriatric mental health and reshape the future of aging.

Location: New York City, in office, 5 days a week.

We are looking for a rockstar Provider Recruitment & Experience Manager to join our early team and run some of the most critical functions of our business. You will work closely with our two co-founders and have end-to-end responsibility for our Provider Growth.

• Own full-cycle hiring for behavioral health clinicians (e.g. therapists, psychologists), including sourcing, screening, interviewing, and onboarding

• Build and maintain a strong, scalable pipeline of qualified and mission-aligned providers

• Identify and manage sourcing channels including graduate programs, referral networks, job boards, and events

• Coordinate with credentialing and operations teams to ensure seamless onboarding and systems access

• Track and report on hiring metrics to improve efficiency and conversion

• Design and manage a thoughtful onboarding experience that sets providers up for long-term success

• Act as the main point of contact for provider feedback, satisfaction, and resolution of day-to-day concerns

• Lead engagement initiatives including regular check-ins, surveys, recognition programs, and community events

• Partner with clinical and operations teams to continuously improve the provider experience

• Own key outcomes like therapist NPS and provider retention

• A+ players only. You have a burning desire to win and a track record of being a top performer. You want to be the best and help your team win

• 1–6 years of experience in relevant roles such as provider experience, recruiting, people ops, customer success, or sales

• You’re a builder: you create structure where there isn’t any and thrive in taking projects from 0 to 1

• You’re people-first: empathetic, clear, and effective in communication

• You’re comfortable wearing many hats and navigating ambiguity in a startup environment

• You are personally invested in our mission to combat the senior loneliness epidemic—whether through lived experience, a family story, or past service