Provider Network Relations Specialist - International (PNOPS)

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Job Summary:

This position is responsible for recruiting medical facilities into Acuity's worldwide provider network and acting as their primary liaison with the company. Extensive phone work is required; actively cold calling and negotiating pricing with medical facilities’ international locations. Must support CONUS recruitment projects, as needed. Strong sourcing, documentation, problem-solving and negotiation skills are essential for this position. Interacts daily with medical facilities’ staff members and Acuity team members. Reports to the Provider Network Operations Manager (Development).

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity is recognized.

Duties and Responsibilities:

• Professionally interacts with and recruits OCONUS medical facilities and clinics in support of the company’s Occupational Health Services Business Line initiatives, with low to moderate need for direction. Will occasionally support CONUS recruitment projects, as needed.
• Continuously develops and communicates with a self-generated list of OCONUS recruitment opportunities, via thorough research and networking within the OCONUS areas of focus.
• Understands assigned OCONUS territory and proactively secures appropriate provider coverage.
• Builds and maintains professional relationships with facility providers and office staff. Responds timely to communications.
• Learns basic details of medical exam components and skillfully negotiates pricing on agreements and/or addendums with appropriate provider representatives within specified guidelines.
• Learns and uses knowledge of various software applications necessary to accurately set up and maintain facility information, as well as being capable of running reports to support recruitment efforts.
• Collects and disseminates all Provider Service Agreement paperwork appropriately; identifies individuals for credentialing and communicates with the Credentialing Manager for processing.
• Resolves complex issues to include running advanced reports and resolving difficult provider calls with professional ease.
• Demonstrates thorough understanding of CONUS and OCONUS Commercial & Government contract requirements as they apply to medical facilities/entities.
• Communicates with the Acuity Program Managers, Assistant Program Managers, and other key stakeholders to resolve issues.
• Participates with department Assistant Manager and Manager to both identify and offer potential solutions to complex issues; able to prioritize, train, and delegate special projects as directed.
• Works as a member of a larger team to ensure the success of Acuity goals and assists in motivating team members to excel.
• Attends meetings upon request of Director, Manager, or Assistant Manager.
• Performs miscellaneous job-related duties as assigned.

Qualifications:

• High School Diploma and 2-3 years of experience specific to international medical facility recruitment.
• Demonstrated comfort with negotiation process required.
• Proficiency with computers and common office equipment, as well as with MS Office products required. 
• Must have excellent oral and written communication skills, strong analytical and problem-solving skills, the ability to thrive and multi-task in a dynamic, fast-paced environment; be comfortable with cold calling, and the ability to adapt to a change when needed.

Preferred Qualifications:

• Bachelor’s Degree preferred.

Physical Requirements and Work Conditions:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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