Provider Liaison Coordinator

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

As a Provider Liaison Coordinator, you will play a crucial role in supporting our providers by facilitating the credentialing process, managing their schedules, monitoring the team mailbox, and assisting with data entry tasks related to physician billing and invoicing. The perfect candidate for this position will possess exceptional administrative skills, a keen eye for detail, and the ability to handle multiple tasks simultaneously efficiently.

Essential Duties and Responsibilities

• Credentialing:

  • Assist potential providers with the application process, providing guidance and support.

  • Perform credentialing verifications to validate qualifications and credentials.

  • Collaborate with the Provider Liaison Specialist and Recruiting Team to compile a shortlist of potential candidates based on specified criteria to the credentialing committee

  • Prepare and send contractual agreements to selected candidates.

• Scheduling and Resource Management:

  • Assist with managing provider schedules, ensuring efficient scheduling processes and optimal utilization of provider resources.

• Communication and Inbox Management:

  • Monitor and manage the team mailbox, promptly responding to inquiries and forwarding messages to the appropriate team members.

• Data Entry and Billing:

  • Conduct data entry tasks related to physician billing and invoicing, ensuring accuracy and timeliness.

  • Coordinate with the finance team to ensure timely processing of invoices and resolve any billing discrepancies.

• Reporting and Database Maintenance:

  • Generate reports and maintain departmental databases for tracking provider schedules, activities, and other relevant data.

• Administrative Support:

  • Support the Clinical Liaison Department with various administrative tasks as needed.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• High school diploma or equivalent; additional certifications in healthcare administration or related fields are a plus.

• Proven + 1-3 years of experience in an administrative or coordinator role, preferably in a healthcare or medical setting.

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.

• Excellent attention to detail and accuracy in data entry and record-keeping.

• Proficiency in using office software and applications, including Microsoft Office Suite.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Experience with physician billing and invoicing processes is preferred.

• Familiarity with healthcare provider credentialing and scheduling is an advantage.

• Ability to work collaboratively in a team environment and interact professionally with healthcare providers and colleagues.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Salary Range

$50,000 to $65,000/year

Position Type

Net New

Work Environment                                       

                              ☐ Office           ☐  Remote                 ☒ Hybrid (Office & Remote)

Travel: N/A

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. 

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. 

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. 

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. 

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. 

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. 

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]