The Provider Engagement Manager I owns relationships with a portfolio of provider practices in an assigned territory. Working within the Vatica Health program and the broader Cozeva organization, this person partners with practice leaders, clinicians and staff to strengthen program adoption, provider satisfaction, and quality and risk adjustment performance. The role uses performance data to identify opportunities, recommend practical improvements and help practices act on them. This is an individual contributor role with independent ownership of assigned practice relationships.
Responsibilities
• Own day-to-day relationships with an assigned portfolio of provider practices, including larger practices and accounts with multiple stakeholders or complex performance needs. Build trust with practice executives, providers and staff.
• Review provider participation, quality and risk adjustment performance; present clear, data-informed insights and recommendations to practice stakeholders in virtual and in-person meetings.
• Develop and execute practice-specific engagement and performance improvement plans; influence adoption of program workflows and follow through on agreed actions.
• Identify risks to participation, satisfaction and retention early. Resolve routine concerns independently and coordinate timely escalation of issues that require leadership or specialized support.
• Partner with Clinical Operations on record preparation and practice workflows, and with Sales and Customer Success on transitions, account priorities and provider needs.
• Coordinate responses to provider questions and concerns across teams, keeping practice stakeholders informed through resolution.
• Maintain accurate records of practice interactions, commitments and progress in Salesforce and other applicable tools.
• Support provider education on relevant Vatica Health offerings and, as the business evolves, develop familiarity with Cozeva quality capabilities.
Requirements
Requirements
• Bachelor’s degree or an equivalent combination of education and relevant experience. At least three years of provider-facing account management, provider engagement, provider relations, or comparable experience.
• Experience working with a large health system supporting provider practices or managing provider relationships.
• Working knowledge of value-based care, quality measures, risk adjustment and Medicare programs, including HEDIS and Stars where relevant.
• Demonstrated ability to manage a portfolio independently, build relationships across executive, clinical and practice teams, and influence action without direct authority.
• Ability to analyze and present performance information, turn findings into practical recommendations, and communicate effectively in virtual and in-person settings.
• Ability to visit provider practices in the assigned territory. Travel of up to 25% is expected.
Preferred qualifications
• Additional experience with multi-site practices, medical groups, health plans, accountable care organizations (ACOs) or other value-based care organizations.
• Experience using Salesforce or a comparable CRM, Excel and data visualization tools such as Power BI.
Benefits
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
Good Health
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
Happiness
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $90000 to $110,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.
Skills Required
- Bachelor's degree or equivalent combination of education and relevant experience
- At least three years of provider-facing account management, provider engagement, provider relations, or comparable experience
- Experience working with a large health system supporting provider practices or managing provider relationships
- Working knowledge of value-based care, quality measures, risk adjustment, Medicare programs, HEDIS, and Stars where relevant
- Ability to independently manage a portfolio and build relationships across executive, clinical, and practice teams
- Ability to influence action without direct authority
- Ability to analyze and present performance information and turn findings into practical recommendations
- Effective communication skills in virtual and in-person settings
- Ability to visit provider practices in the assigned territory
- Experience with multi-site practices, medical groups, health plans, accountable care organizations, or other value-based care organizations
- Experience using Salesforce or a comparable CRM, Excel, and data visualization tools such as Power BI
What We Do
Introducing the next generation of risk adjustment and quality of care Vatica Health offers a unique model that pairs expert clinical teams with cutting-edge technology at the point of care. By capturing more accurate and complete diagnosis codes, our solution helps improve revenue and reduce the risk associated with an audit. Learn more about how we help health plans, providers, and patients achieve better outcomes, together. Working at Vatica Health: We are seeking smart, hands-on, driven, collaborative team players with a thirst for learning and innovating. We leverage state-of-the-art technology to communicate, collaborate and get work done - fast. If you have an entrepreneurial spirit and a passion for producing amazing work that measurably impacts our industry, we want to talk with you. Connect with Vatica Health on Twitter @VaticaHealth. Specialties: Risk Adjustment, Value-based Care, Clinical and Quality Outcomes, Claims and Payment Integrity, Healthcare Data insights, Quality Improvement, Risk core Accuracy, Annual Wellness Visit, Medicare, CMS Star Ratings, NCQA, HEDIS, QRS, ICD-10
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