About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
Start date: 1st of July
Working hours: 1:30 - 10:00 PM (CET)
Contract duration: 1 year contract (possibility to extend)
Role overview
Provider Health Assistants (PHA) answer inbound calls from provider offices regarding patient-related services such as verification of benefits, verification of eligibility, pre-certification, and other general physician-patient care support needs.
A day in the life…
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Answering calls in a high volume, fast-paced call center environment
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Seeking to understand the context behind the provider’s call by probing for information to understand the provider’s questions or support needs in order to ensure first-call resolution
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Working with providers and their office staff, ensure accurate recording of provider’s request is made into necessary systems
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Offering guidance to providers regarding their patient’s eligibility, benefits, and prior authorization.
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Navigating health plan websites to do additional research, supporting our utilization management process answering questions on status and requirements
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Cross-coverage between departments with transferable skill sets
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Ad-hoc tasks based on the business needs
Your background:
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Ideally previous experience with a customer service role or similar.
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Excellent knowledge of the English language, strong communication skills both in written and verbal.
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Multi-tasking and verbal/written communication to drive day-to-day responsibilities.
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Ability to work independently and as part of the team, organize, and prioritize own tasks effectively.
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Excellent customer service skills; strong verbal and written communication.
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General computer literacy.
While working at Accolade you will enjoy the following benefits:
- 5 weeks of vacation + personal days
- 1 paid day off for your volunteerism per year
- Sodexo Gastro Pass Card with no contribution
- Flexi Pass Card per month or Multisport Card
- FreshPoint fridge with meals & snacks at a 30% discount
- Yoga classes with a contribution
- Work from abroad for up to 4 weeks a year
- Udemy Business Platform for Hard/Soft skills training
- Virtual hospital service uLekare.cz
- Ginger Emotional Support app (www.ginger.com)
- Carrott - support on family forming journey (www.get-carrot.com)
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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What We Do
Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources, using a unique blend of compassionate advisors, clinical experts and intelligent technologies.
Why Work With Us
We are a team that wants to make a difference in the world. This can be felt in the relationships we build with our members, and in the innovations we bring to healthcare. You won’t find egos or office walls here. Just people who believe in honesty, doing the right thing, making an impact, and having fun.
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