JOB SUMMARY
This job serves as the primary relationship owner and executive liaison for strategically aligned provider groups within the Highmark Network. The incumbent is wholly accountable for managing and optimizing assigned provider relationships across large, complex entities—including ancillary networks, independent physician organizations, and integrated delivery networks.
Acting as a dedicated strategic partner, the incumbent is responsible for supporting and executing Value-Based Reimbursement (VBR) performance improvement initiatives while actively identifying and driving Total Cost of Care (TCOC) reduction opportunities. This role maintains a highly visible presence in the provider community and collaborates across matrixed internal health plan departments, regional representatives, and external partners to enforce quality compliance (STAR/HEDIS), maximize operational efficiencies, and ensure the mutual financial and clinical success of our shared value-based programs.
ESSENTIAL RESPONSIBILITIES
Value-Based Reimbursement Support
- Assume a leading role in the VBR activities, education, and implementation of new tools for all assigned providers.
- Drive high-level interactions and support the value-based programs. Communicate with the appropriate business leaders on the VBR program participation, opportunity, performance, and progress. Engage appropriate resources, tools, analytics, and reports to enable success in the programs to drive better health outcomes, lower unit costs, and higher patient satisfaction for our members.
- Responsible for educating providers on initiatives focused on managing medical expenses and maximizing HEDIS and STAR metrics in collaboration with internal resources.
General Provider Support
- Lead and manage relationship with assigned providers to proactively measure, anticipate and prevent problems as well as continually improve operational efficiencies and achieve corporate objectives around programs and strategic initiatives with providers. Educate providers on changes to reimbursement policies, processing requirements, and new technology offerings. Meet with contacts at various levels at key providers to ensure appropriate levels of communication and maintain harmonious relationships.
- Lead and manage relationship with assigned providers to proactively measure, anticipate and prevent problems as well as continually improve operational efficiencies and achieve corporate objectives around programs and strategic initiatives with providers. Proactively identify provider issues; recommends solutions and ensures provider communicates the necessary support and resources to carry out solutions.
- Ensure critical and timely communication to providers through on-going personal contacts, on-site field visits, regional communication sessions, and meetings with professional organizations to communicate initiatives and changes.
Internal Partnership
- Coordinate in a matrixed liaison role with contracting, operations, and support areas to ensure the appropriate development and execution of initiatives, communication needs, and issue resolution. Triage and addresses issues raised by providers and routes communications to the appropriate area for handling.
- May act as a conduit back to internal teams for provider input and feedback. Supports development and implementation of policy changes and communicates the provider perspective when representing the department on cross-functional teams, corporate initiatives, and tactical objectives.
- Maintain current market knowledge, industry knowledge and innovation awareness to drive the change needed to transform the way healthcare is delivered and reimbursed.
- Other duties as assigned or requested.
EXPERIENCE
Required
- 7 years of experience in healthcare / insurance industry
- 3 years of experience in presenting concepts to varying audiences
- 3 years of Project management experience or other relevant experience with high accountability for managing multiple tasks with defined deadlines
Preferred
- 5 years of experience in presenting concepts to varying audiences
- 5 years of Project management experience or other relevant experience with high accountability for managing multiple tasks with defined deadlines
SKILLS
- In depth understanding of the provider community (market knowledge) and global understanding of care delivery models and the insurance industry.
- Knowledge of reimbursement methodologies and models as well as financial and analytical modeling.
- Public speaking skills.
- Process/quality improvement and issue resolution skills.
- Strong written and oral communication and organizational/project management skills
- Broad knowledge and working experience with various software packages such as Microsoft PowerPoint, Excel, Word.
- Knowledge of required compliance with Centers of Medicaid and Medicare services (CMS) laws and regulations, policies and guidelines regarding Medicare Advantage and Medicaid plans; HIPAA privacy and security regulations.
EDUCATION
Required
- Bachelor’s degree in Business, Healthcare related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
- None
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
Language (Other than English):
None
Travel Requirement:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Hybrid
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Occasionally
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Seven years of experience in the healthcare or insurance industry
- Three years of experience presenting concepts to varying audiences
- Three years of project management experience or relevant experience managing multiple tasks with defined deadlines
- Five years of experience presenting concepts to varying audiences
- Five years of project management experience or relevant experience managing multiple tasks with defined deadlines
- Bachelor's degree in business, healthcare, or a related field, or equivalent relevant experience or education
- Knowledge of provider communities, care delivery models, insurance, reimbursement methodologies, financial and analytical modeling, quality improvement, and CMS and HIPAA requirements
- Strong public speaking, written and oral communication, organizational, issue-resolution, and project management skills
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
