About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
What will you do?
Technical support for our protel product range by phone and email
Responsibility for and coordination of customer inquiries
Utilization of your experience in the hotel industry and the IT knowledge you gain with us
Clear and friendly communication by phone and email, even in stressful situations
Effective communication and collaboration within the support team
Requirements:
Knowledge of protel onPrem or protel Air (or similar products)
Experience in hotel front and back office
Basic understanding of business administration in the field of accounting
StrongIT affinity
Perfect German skills and good English skills; French and/or Italian are very important.
More:
Regular working hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.
5 weeks of vacation
Time off on national and cantonal holidays
Option to work from home after the training period (approx. 6 months)
A motivated team that enjoys the hotel industry and IT
Attractive social benefits
Modern work equipment in our spacious office in the city of Zurich
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- Knowledge of protel onPrem or protel Air or similar products
- Experience in hotel front and back office
- Basic understanding of business administration in accounting
- Strong IT affinity
- Perfect German skills and good English skills; French and/or Italian are very important
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
