Protective Services Specialist

• Initiates and receives communications, via telephone, radio, email or other computer systems.
• Communicates verbally, or in writing, promptly, courteously and accurately while maintain poise at all times.
• Appropriately refers any problems or issues beyond scope of authority to Security Manager on Duty and the Hospital Manager on duty.
• Follows standard procedures and uses personal protective equipment per policy at all times.
• Documents in a timely manner all relevant safety and security information.
• Patrols the hospital and other HCH properties as required.
• Takes action as required, participating in all emergency codes and requests for assistance.
• Able to act independently, managing critical situations that may involve aggressive behavior.
• Takes action as necessary to ensure the safety of Hospital Associates, patients and visitors.
• Assists in moving, lifting or dragging individuals to safety.
• Assists in bringing safety equipment to the scene of an emergency or as required.
• Assists in restraining individuals as necessary to maintain the safe environment of the hospital.
• Assists in restraining individuals as required to prevent those individuals from placing themselves or others in harms' way
• Participates as an active member of various Security and Safety committees
• Serves as a departmental resource specialist, consulting on Safety and Security issues to all Associates.
• Assists in the development of policies and procedures related to Protective Services throughout The Holy Cross Hospital.
• Reviews all departmental Security and Safety Policies and Procedures on an ongoing basis
• As directed, evaluates the effectiveness of Protective measures throughout the hospital through reports.
• Prepares recommendations and documentation that provides direction to correct reported deficiencies
• Recommends action plans to department managers based on regular protection audits
• Prepares and submits reports of audits to various safety committees and administration
• Reviews the following daily: security related incidents and reports of Associate injury, and other related security hazards.
• As directed, documents monthly safety data and prepares reports for the Manager of Protective Services
• As directed, conducts Security and Safety investigations of significant incidents
• As directed, develops curriculum and conducts Security and Safety awareness programs throughout the Hospital.
• Participates in the on going in-service education of the hospital personnel and others as it relates to the safety and security of the Hospital.
• Demonstrates expertise in facilitating adult learning.
• Reviews safety and security reports, prepares analysis and assists in the implementation of Holy Cross Hospital Healthcare Protection Program.
• As directed participates in orientation of new employees to the Safety and Security Program.
• Maintains professional competence through participation in continuing education and other learning experiences
• Remains informed of current trends in Hospital Security and Safety. Serves as a role model, participating in professional organizations and community activities.

Minimum Requirements

• Valid FL Driver's License
• High School diploma or GED required
• State of Florida Class D Security License required upon hire
• Associate's degree preferred in Criminal Justice, Safety Administration, Security, or other related field
• At least one year of experience preferred in a high public interaction position requiring the use of effective interpersonal skills. (note: equivalent related military experience or work experience in law enforcement, fire department, or emergency response service may be substituted for the educational requirement at the discretion of the hiring manager)
• Ability to demonstrate effective verbal and written communication skills
• Ability to demonstrate knowledge of basic computer skills
• Ability to de-escalate situations in a calm, professional manner
• Must achieve a passing score on "Management of Aggressive Behavior" after employment.