The Role
Leads the Personalized Recovery Oriented Services program, overseeing clinical quality, regulatory compliance, enrollment, utilization, staffing, reporting, budgets, and daily operations. Supervises clinical staff, reviews treatment documentation, manages client crises and high-risk reviews, supports rehabilitation planning, coordinates referrals and external providers, and represents the agency. The role requires maintaining program standards, developing staff capabilities, ensuring compliance with New York regulations, and advancing recovery-oriented behavioral health services.
Summary Generated by Built In
The Program Director is a senior member of the Management Team, working in a leadership role to advance the effectiveness of MHAW's Personalized Recovery Oriented Services (PROS) program in concert with, and under the direction of, the Executive Team. This role is embedded within the agency's commitment to excellence in Psychiatric Rehabilitation and Recovery-driven practices, with specific oversight responsibility to guide the program in a manner consistent with the agency's overall mission.
The central role of the PROS Director is to hold bottom-line responsibility for clinical and administrative judgment, as well as for developing and enhancing staff abilities in areas including direct service with individuals and groups, service coordination, community integration, supervision, and quality assurance.
Key Responsibilities and Tasks
Administrative
- To oversee and facilitate the ongoing development and day-to-day operation of the PROS program. In so doing, the PROS Director shall act to ensure that the deliverables contracted by the agency are being met:
- Program enrollment in each PROS component
- Program utilization in terms of billable service participation and units
- Supported Housing capacity
- Give assurance that the policies, procedures, values, and practices articulated by the Board of Directors through its Commitment to the Corporate Compliance Plan are being upheld on a consistent basis.
- To ensure compliance with MHAW's Employee Handbook and accepted and written Policies and Procedures.
- To ensure compliance with regulations set forth by New York State that govern, review, and grant a PROS operating license to the Association for Mental Health and Wellness, Inc.
- To generate and provide regular reports to the Deputy and Executive Directors substantiating appropriate and effective progress and compliance. These reports include, but are not limited to, reports of program enrollment, utilization, critical incidents, quality service assurance, and other management information.
- To positively represent the agency and its programs in all interactions with people outside of MHAW.
- To continually develop skill, proficiency, and philosophical and practical understanding in all areas pertinent to the PROS Director's role in MHAW's practice and the organization's planning and development.
- Review and manage Service Dollar Requests.
- Hold weekly staff meetings.
- Approve and sign off on timecards.
- Approve Supply Orders.
- Review and approve Petty Cash requests.
- Attend and participate in the following meetings: Corporate Compliance, Utilization/Revenue.
- Coordinate with other Program Directors within the agency.
Clinical/Rehabilitative
- To ensure, in supervisory and direct practice roles, that each member/participant engaged in MHAW's services benefits from a mutually developed rehabilitation plan. This plan shall be consistent with standards set forth by regulatory bodies and accepted program practice.
- To make judgments, including those in the context of a client crisis, pertaining to appropriate clinical/rehabilitative practice concerning the safe, expeditious, and client-driven disposition of individual client services.
- To attract and effectively engage new clients/members/participants into program services so that the programs and the agency can continue to promote their effectiveness and enhance the mission by reaching more people in recovery from mental illness who live in Suffolk County.
- Toward the successful fulfillment of these goals, the PROS Director shall also work to establish and maintain effective, coordinated working relationships with other providers who serve, or may serve, MHAW's members/program participants.
- Review and sign off on documentation, including but not limited to Treatment Plans, progress notes, and assessments.
- Hold monthly Client High Risk Meetings.
- Hold monthly meetings with clients.
- Attend and participate in Referral/Admissions meetings.
- Attend and participate in the following meetings: Clinical Review, Incident Review.
Qualifications
The successful candidate should possess the following skills and abilities:
- Master’s degree from a qualified, clinical Graduate program in a Behavioral Health/Human Service field; with an active NYS licensure in the following LPHA disciplines: LMSW/LCSW, LMHC, LCAT, LMFT, LPA.
- A minimum of 5 year’s post-Master’s supervisory experience.
- Excellent inter-personal communication, including the ability to model, train, and supervise practitioners in establishing empathic, empowering relationships with people who have experienced psychiatric and substance abuse disabilities and trauma; Strong communication skills with health professionals is also required.
- Experience with providing clinical and managerial supervision for clinical program staff who deliver direct services and administrative support.
- Experience with clinical service delivery to individuals with Co-Occurring (MH/SU) challenges.
- Experience with Treatment/Service planning and record-keeping in a psychiatric rehabilitation, person centered practice and recovery-directed framework; sound knowledge of the Behavioral Health services system (OMH, OASAS).
- Must possess exceptional analytical and organizational skills with the ability to multitask and meet deadlines.
- Demonstrated ability to guide and inspire teams to innovate solutions and collaborate to solve complex challenges quickly.
- Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
- Excellent documentation skills and demonstrated proficiency in use of an Electronic Health Record (EHR).
- Excellent organizational, time management and computer/technology skills.
- Proficient in the use of current technology: desktop applications, smart phone apps, MS Office 365, Zoom, etc.
- Understanding and Commitment to Corporate Compliance; as identified in organizational and programmatic protocols, regulatory statutes (local, state, federal) and educational requirements.
- Bi-lingual Spanish a plus; stipend available for verified language capability.
- Candidate must be a reliable self-starter with the ability to work both independently and as part of a team.
- Valid New York Driver's License and meets the criteria to be an agency driver.
Our full-time employees are eligible for a comprehensive benefits package, which includes:
- Medical, Dental and Vision Coverage
- 403b Retirement Plan
- Paid vacation
- Paid sick time
- Floating Holidays
- Personal time off
- Mileage Reimbursement
- Employee Assistance Program
Skills Required
- Master’s degree from a qualified clinical graduate program in behavioral health or human services
- Active New York State licensure as an LMSW, LCSW, LMHC, LCAT, LMFT, or LPA
- At least five years of post-master’s supervisory experience
- Excellent interpersonal and communication skills, including the ability to model, train, and supervise practitioners
- Experience providing clinical and managerial supervision to clinical program staff
- Experience delivering clinical services to individuals with co-occurring mental health and substance use challenges
- Experience with treatment or service planning and record-keeping in psychiatric rehabilitation, person-centered, and recovery-oriented settings
- Knowledge of the behavioral health services system, including OMH and OASAS
- Exceptional analytical, organizational, multitasking, and deadline-management skills
- Ability to guide and inspire teams, innovate solutions, and collaborate on complex challenges
- Ability to use sound judgment and data to identify problems and achieve improvements collaboratively
- Excellent documentation skills and demonstrated proficiency with an electronic health record
- Strong organizational, time-management, computer, and technology skills
- Proficiency with desktop applications, smartphone applications, Microsoft Office 365, and Zoom
- Understanding of and commitment to corporate compliance and applicable local, state, and federal regulations
- Reliable self-starter able to work independently and as part of a team
- Valid New York driver’s license and eligibility to drive for the agency
- Bilingual Spanish capability
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The Company
What We Do
Association for Mental Health and Wellness (MHAW) is a nonprofit serving Suffolk County, New York, that provides programs, services, and advocacy for people and families facing mental health challenges, with a particular focus on military veterans. Its work includes access to clinical treatment, housing, rehabilitation, emergency and peer-support services, alongside education and prevention efforts that promote mental wellness, reduce stigma, and empower people and communities to lead self-directed lives.
