Property Support Specialist

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 

The impact you'll have

The Specialist, Property Support, will supply on-site support to our newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. Equally as important, you will be an extension of our property leadership team and be expected to provide leadership and people-related support throughout the lifecycle of our properties during times of leadership shortages, process rollout and property performance initiatives. This individual will train and project manage our on-site operations teams in logistics behind transitioning properties, such as accepting units, coordinating FF&E and OS&E, and executing Placemakr Customer Experience standards, while providing hands-on executional support throughout. While functioning as an extension of our property leadership team, the Specialist, Property Support will be an integral member of the on-site staff by bridging communication across the Property Operations and non-property teams to relay issues, questions, changes, and needs, during transitionary periods and on-going operations. In partnership with the Manager, Property Support, this individual will set up processes and structure to make the operations on-site as seamless as possible.

In this position, you must be detailed oriented and a strong planner, as you will be expected to manage new and ongoing projects with moving deadlines in order to support the achievement of property performance expectations. As a utility player providing operational support to our property teams in various situations, you will be expected to manage competing priorities effectively, demonstrate exceptional people and team leadership skills, and consistently Own It, Make It Better and Treat People Right.

What you'll do

• Travel 75%+ of the time to serve as boots on the ground support during onboardings, off-boardings, transitionary projects, leadership vacancies and other personnel support needs for your owned projects.
• Execute on day-to-day operational tasks related to on-site stand-up, wind down or on-going operations projects (including gaps in staffing and roll out of new initiatives) at assigned properties to support property performance expectations
• Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency and a culture of high-achievement during your owned projects.
• Facilitate trainings for new team members on the property operations and leadership teams at various levels outside of your owned projects.
• Execute on and support development of SOPs for applicable pre-opening, wind-down and various operational duties including but not limited to accepting units, receiving and installing physical product (FF&E and OS&E) and setting up buildings to Placemakr brand standards
• Communicate effectively and frequently with on-site and off-site partners across the organization to ensure alignment on and efficacy on all projects
• In tandem with cross-functional partners and the Manager, Property Support, identify risks and capacity constraints in project timelines and proactively work to mitigate those risks
• Utilize Monday.com and other project management tools to effectively manage the progress of properties, projects and team support
• Additional duties and responsibilities, as assigned.

What it takes

• Bachelor's degree preferred
• 2+ years of relevant professional experience in hospitality, retail, operations, or project management required – specific experience with new store or property openings a plus!
• 1+ years of people leadership experience (required)
• Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions and wins to various levels of internal and external stakeholders.
• Strong people leadership skills and can hire, train, cultivate, develop and lead a team in alignment with Placemakr standards and community norms.
• Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support
• Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner
• Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively
• Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment
• You embody our Community Norms. You Own It. You Make It Better. You Treat People Right.
• Property Support Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Property Support Specialists and an exceptional guest experience. 

Compensation for this role is in the $75-95K range. The actual base salary offered to a candidate may vary upon factors including, but not limited to, relevant skills, qualifications and experience, time in role, internal equity and geographic location.

Competitive pay, generous stock options and performance bonuses

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program 

Flexible PTO to allow time for you to recharge

Monthly cell phone reimbursement and health & wellness stipend

Plus, discounts to stay at select Placemakr properties all over the US

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!