Property Insurance Senior Specialist
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.
About the Role
We are looking for a Property Insurance Sr. Specialist who will focus on property insurance but is also able to navigate through multiple facets of the escrow function of a fast-growing technology and operations-focused business. The Property Insurance (PI) Specialist is responsible for the maintenance of records on mortgaged properties and accurate and timely payment of MI premiums on escrow. PI Specialist processes mail, faxes, and emails pertaining to current bills and researches issues for customers. You'll be working closely with other specialists, as this team and vertical continue to grow!
Responsibilities
- Execute and problem-solve in day-to-day operations for the servicing business
- Provide subject matter expertise for property insurance process requirements for internal and external auditors inclusive of vendor procedures
- Monitor and drive resolution for any property insurance coverage gaps in the loan portfolio
- Ensures compliance with all investor, state, and regulatory guidelines
- Provide oversight to third-party vendors and ensure escalations are responded to timely and accurately
- Collaborate with multiple insurance vendors on highly visible projects to streamline business processes ensuring adherence to federal and investor regulations
- Provide insurance and escrow operations best practice remediation solutions for multiple third-party insurance vendors across multiple internal business partners impacted by insurance regulations such as new loan onboarding
- Provide complex business process requirements to implement preventative and detective operational control reporting
- Communicate issues identified through testing and analysis to vendor and management, including vendor operational risks
- Conduct procedural and systems training for both new and experienced team members including multiple insurance vendors systems
Ideal Candidate
- Bachelor’s Degree preferred
- 2+ years of experience at a mortgage servicing company within an escrow function or an insurance tracking service provider
- Freddie Mac or Fannie Mae servicing experience preferred
- Excellent critical thinking and logical reasoning abilities
- Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
Minimum Qualifications
- Excellent critical thinking and logical reasoning abilities
- Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
- Must be available to collaborate and communicate in regularly held in-person meetings
Benefits
- Compensation: competitive salary and 401k plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Food & meals: in-office snacks and drinks, and Bagel Fridays
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
