About the Role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
Responsibilities
Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Requirements
Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
Strong understanding of natural language processing (NLP) and machine learning principles.
Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
Proficiency in programming languages such as Python.
Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Nice to Have
Should have a minimum of 5 years of working in data science
Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
Knowledge of data visualization tools and techniques.
Background in linguistics or computational linguistics.
Experience with agile development methodologies.
Skills Required
- Bachelor's or Master's degree in Computer Science, Data Science, Linguistics, or related field.
- Strong understanding of natural language processing (NLP) and machine learning principles.
- Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
- Proficiency in programming languages such as Python.
- Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Minimum of 5 years working in data science.
- Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
- Knowledge of data visualization tools and techniques.
- Background in linguistics or computational linguistics.
- Experience with agile development methodologies.
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
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