About the role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
Responsibilities
- Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
- Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
- Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
- Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
- Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
- Strong understanding of natural language processing (NLP) and machine learning principles.
- Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
- Proficiency in programming languages such as Python.
- Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Preferred Qualifications
- Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
- Knowledge of data visualization tools and techniques.
- Background in linguistics or computational linguistics.
- Experience with agile development methodologies.
Skills Required
- Bachelor's or Master's degree in Computer Science, Data Science, Linguistics, or related field.
- Strong understanding of natural language processing (NLP) and machine learning principles.
- Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
- Proficiency in programming languages such as Python.
- Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Experience with large language models (e.g., GPT-3, GPT-4, Llama3).
- Knowledge of data visualization tools and techniques.
- Background in linguistics or computational linguistics.
- Experience with agile development methodologies.
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
