Promotions Supervisor

Essential Functions and Responsibilities:  

• Lead the day-to-day execution of all casino promotions, drawings, tournaments, kiosks, giveaways, and special events. 

• Ensure promotions are conducted accurately, consistently, and in accordance with approved rules, Internal Controls, and Gaming Commission requirements. 

• Coordinate all operational aspects of promotional events before, during, and after execution. 

• Verify promotional setups, prize inventory, kiosks, signage, promotional materials, and equipment are prepared prior to each event. 

• Monitor promotions in real time and resolve operational issues while maintaining a positive guest experience. 

• Conduct promotional drawings and prize distributions while ensuring proper documentation and audit controls. 

• Maintain promotional calendars, event checklists, and operational timelines. 

• Train Promotions Representatives on promotional procedures, customer service standards, kiosk operations, loyalty program functionality, and gaming compliance. 

• Educate employees from other departments on promotional mechanics and operational changes. 

• Assist guests with understanding promotional rules, kiosk functionality, mobile promotions, offers, drawings, and loyalty program benefits. 

• Develop training materials, quick-reference guides, and Standard Operating Procedures (SOPs). 

• Conduct refresher training to ensure consistency across all promotions. 

• Maintain accurate promotional records and documentation for auditing purposes. 

• Ensure promotional prize distributions comply with Gaming Commission regulations and Internal Controls. 

• Identify operational risks and recommend process improvements. 

• Serve as the operational liaison between Marketing and other casino departments. 

• Participate in pre-event planning meetings and post-event evaluations. 

• Must maintain the strictest confidence of any and all confidential information. 

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

• Deliver exceptional guest service while maintaining professionalism under pressure. 

• Resolve guest concerns related to promotions, drawings, kiosks, and loyalty accounts. 

• Create a fun, engaging, and welcoming promotional atmosphere. 

• Evaluate promotional effectiveness and recommend operational improvements. 

• Identify opportunities to simplify processes and improve the guest experience. 

• Assist Marketing with testing and implementing new promotional technologies and systems. 

• Perform other duties as assigned. 

Qualifications/Requirements 

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. 

• Associates degree in Marketing or commensurate experience required. 

• Minimum 3 years’ experience working promotions/events preferred. 

• Prior supervisory experience required. 

• Scheduling flexibility and dependability required. 

• Excellent quantifiable customer service skills and dependability required. 

• Must be able to type minimum of 40 words per minute. 

• Ability to operate a personal computer and analyze data. 

• Must possess excellent communicate skills. 

• Ability to write and speak effectively to the public, employees and customers. 

• Must have the ability to deal effectively and interact well with the customers and employees. 

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. 

• Must be able to be approved for and maintain a valid gaming license. 

• Must be able to read, write speak, and understand English.  Must be able to respond to visual and aural cues. 

• Work nights, weekends and holidays as required. 

• Employment is contingent upon a favorable outcome of a background investigation and drug screening.