The Role
Coordinate and supervise field promotional staff and third-party agencies to increase sales application volume across accounts. Design scalable service models, monitor strategies, manage budgets and incentives, deliver devices, measure initiative results, and collaborate with training and fraud teams to improve sales quality, profitability, and reduce fraud and overdue accounts.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Promotion Coordinator is responsible for defining the appropriate strategy for the promoter team, mainly carriers and retailers, with the aim of increasing the volume of sales applications in the different assigned accounts.
Responsibilities
- Coordinate and assign promotional staff, as well as design scalable service models for each business partner, to achieve sales goals, achieve effective profitability, prevent fraud, and reduce overdue accounts.
- Monitor and follow up on the strategies defined by managers in the different accounts, negotiating participation in promotions with commercial companies.
- Supervise and support the daily operations of field promotional staff, maintaining field staff records and databases.
- Manage relationships with third-party agencies, establishing operational standards and ensuring compliance, and guiding the deployment of promoters to improve operational efficiency.
- Manage the budget, validating service invoices, processing payment requests, and monitoring expenses associated with the operation of promoters, including calculating field staff incentives.
- Assist in the acquisition, tracking, and delivery of service devices to promoter agencies.
- Implement and measure the results of various initiatives aimed at improving sales volume and quality.
- Monitoring and evaluating the effectiveness of promoters and agencies, and identifying areas for improvement and optimizing results.
- Collaborating with training and fraud prevention teams to educate staff and reduce fraudulent practices at points of sale, ensuring healthy and sustained growth.
Requirements
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum 2 years of relevant experience in coordinating sales promoters or field force with retail operations and managing third-party agencies is a plus, in the consumer electronics/mobile/telco industry.
- Strong teamwork skills to influence sales productivity through coordinating a team of sales promoters.
- Analytical and innovation skills and flexibility in a changing environment.
- Deep understanding of electronics retail sales and customer behavior.
- Proficient in Microsoft Excel, google suite, CRM systems, and field force management tools.
- Willingness to travel frequently for market visits and audits.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 2 years coordinating sales promoters or field force with retail operations
- Experience managing third-party agencies
- Deep understanding of electronics retail sales and customer behavior (consumer electronics/mobile/telco industry experience)
- Strong teamwork and people influencing skills to drive sales productivity
- Analytical, innovative, and adaptable in changing environments
- Proficient in Microsoft Excel, Google Suite, CRM systems, and field force management tools
- Willingness to travel frequently for market visits and audits
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
