We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health has a powerful purpose – “Bringing our heart to every moment of your health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In the Merchandising Organization, we support our company’s purpose and our Pharmacy and Consumer Wellness vision to be America’s most trusted health, wellness, and pharmacy care partner, delivering differentiated omnichannel experiences and meeting consumers where they are.
As the Associate Manager of Category Promo & Coupon Planning & Execution, you will use your interpersonal skills to build strong relationships with partners to influence and execute strategies that positively impact the company. As an Associate Manager you will partner with your leader to execute and report on the promotional strategies for our divisional merchandising teams, partnering closely with other leaders in Category Promo & Coupon Planning & Execution and Promotion Optimization.
You will impact our business in the following ways:
- Support your leader in participating in the building and execution of category-level bi-weekly promotional plans deliver on event criteria, themes/claims, or strategically pre-defined category promo KPIs, as established based on the impact promotion has for that category relative to other categories.
- Partner to build category and branded coupon offer pools that support category-level ad plans and drive customer engagement (share of wallet) and deliver unit lift incremental to base regular/promotional unit forecast & plan.
- Ensures execution of brand-level promo and coupon plans that drive unit lift and profitable sales growth in a win-win fashion for CMs and vendors while identifying and addressing funded promo/coupon plans that may be suboptimizing CVS total and category-level promotional KPIs, especially given yellow-tag and store labor constraints.
Operational Project Execution
- Partners cross-functionally, within own team, to leverage outputs of current reporting tools and coordinate communications as needed.
- Executes on tactical steps within project plans with minimal support.
- Partners across departments in the Front Store (Loyalty, Promo, Category Managers, Supply Chain, Store Ops, etc.) to support the execution of project plans.
- Manage collaborative Promotional and Coupon web-based submission tools for maintenance, testing, validation, and data entry.
- Identify and communicate plans, risks, and opportunities with team leaders.
- Participates in meetings/calls with cross-functional partners
- Follows-up on strategic initiatives and provide performance summary.
Delivers Results:
- Continually partners across Category Promo & Coupon Planning & Execution team to evaluate performance against category KPIs based on performance vs. forecast.
- At the direction of leadership, evaluates promo & coupon programs & individual offers for category/branded impact & plans for future based on performance metrics – parameters include categories, brands, SKUs, offer types, offer depth, offer frequency, start/end dates, etc. leveraging overall coupon capabilities.
- Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion
- Optimizes use of data to support execution of key programs and processes; ensures feedback is incorporated by team into dashboards and reporting to improve utilization and effectiveness
Ad-Hoc Analytics
- Supports reporting and analysis for deep dive/follow up questions related to current state of Front Store sales and progression towards shared goals.
- Adapts current reporting to inform strategies to predict and mitigate sales or assortment needs, in addition to identify trends communicating those to the right partners as needed.
- Translates data insights into meaningful insights and actions
Required Qualifications
The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability:
- 5+ years’ experience of developing, implementing, and executing retail merchandising and/or marketing programs.
- 5+ years’ experience actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.
- 5+ years’ experience adapting to changing dynamics in real time and finding solutions that satisfy multiple ‘customers’ of the business.
- 5+ years’ experience executing deliverables and managing timelines in a highly collaborative cross functional organization.
- 5+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
- 5+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
- 5+ years’ experience handling multiple projects simultaneously while meeting deadlines.
- Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.
- Ability to think about the impact of decisions on the broader enterprise.
- Consistent record of exceptional customer service skills in increasing larger scopes of responsibility.
- Deep understanding of merchandising at CVS, or in other like external business models
- Demonstrated track record of high performance.
- Any additional tasks as required by manager or supervisor.
- Bachelor’s degree, or equivalent experience
- Regular and reliable attendance
Skill In:
- Self-directed requiring little direction
- Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience.
- Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals.
- Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
- Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters.
- Strong communication skills in both formal and informal writing and speech
- Demonstrating strong attention to detail and follow through with commitments.
Ability to:
- Deliver high quality professional communications, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction.
- Communicate clearly to small and large groups internally and externally to support complex projects.
- Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results.
- Plan and execute short- and long-term goals.
Preferred Qualifications
- 8+ years’ experience of developing, implementing, and executing retail merchandising and/or marketing programs.
- 8+ years of demonstrated successful experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.
- 8+ years’ experience actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.
- 8+ years’ experience adapting to changing dynamics in real time and finding solutions that satisfy multiple ‘customers’ of the business.
- 8+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
- 8+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
- 8+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
- Knowledge of change management techniques a plus
- Masters degree
Education
Bachelors Degree
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years developing, implementing, and executing retail merchandising and/or marketing programs.
- 5+ years executing deliverables and managing timelines in a highly collaborative cross-functional organization.
- 5+ years demonstrating excellent verbal and written communication, interpersonal and presentation skills.
- Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.
- Deep understanding of merchandising at CVS or in similar external business models.
- Manage promotional and coupon web-based submission tools (maintenance, testing, validation, data entry).
- Bachelor's degree or equivalent experience.
- Regular and reliable attendance.
- 8+ years experience developing, implementing, and executing retail merchandising and/or marketing programs.
- Master's degree.
- Knowledge of change management techniques.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
